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Best Buy average rating of 1.3 out of 5 Stars on over 1000+ Appliance Delivery and Installation Public Reviews


⭐ Big Box Appliance Review Submission

I bought an Insignia (Best Buy Brand) refrigerator and stupidly bought the extended geek squad warranty.  The fridge is 6 months old - it broke - service came out 2 weeks ago & said they need a part and they would be back in a week.  One week later they said the part was on backorder and they would let me know.  Just got a text today saying the part "is supposed to be mailed in 3 weeks".  I have called BB about this to no avail - YOU HAVE TO WAIT 30 DAYS FOR IT TO BE REPAIRED - AND THEN THEY WILL ONLY REPLACE IT.    So I will be without a refrigerator for 30 plus days (they won't discuss replacing it until 30 days have expired) and then they are going to replace it with the same piece of crap that they can't get parts for - DO NOT BUY INSIGNIA - DO NOT BUY FROM BEST BUY - DO NOT GET THE EXTENDED WARRANTY - it is worthless!!!!   Read the fine print...


⭐ Google Review

"They delivered appliances to my house, their independent contractors damages my front doors, my flooring and were rude to deal with. This was 3 months ago and the process has been very slow with the burden of proof on US to prove the damage..."

⭐ Google Review

"Slowest Delivery EVER! I was told I would receive my washer dryer combo promptly. I was scheduled 4 days out. I was jerked around and waited 17 days. No one in Best Buy customer service could help me because they outsource their delivery"

⭐ Google Review

"Horrible communication amongst team members. I purchased a washer and dryer through them saturday with a delivery scheduled for tuesday morning. With explicit directions that my address does not work on gps alone"

 Google Review

"I purchased a Whirlpool washer and dryer in February and I have had nothing but problems with installation and service from Best Buy. Here the end of April they are just now completing installation."

⭐ Google Review

"Do not buy appliances from them Complete incompetent service four delivery attempts to get a washer and still no washer."

⭐ Google Review

"You’d think after giving them $2,300 for a new washer and dryer they could at least send their delivery people with something to cover their shoes so they don’t track mud all through our house."

⭐ Google Review

"We bought a dishwasher from best buy. We asked for instillation and delivery. The person I had only put down delivery. Needless to say I had to hire someone else to do the job they were suppose to do. They refused to get an instillation the same day as delivery and wanted us to pay 160 for the service. I would not recommend using them ever. Buyer beware."

⭐ Google Review

"Took 4 months to get a refrigerator!! After 9 delivery attempts!! DO NOT BUY WITH GIFT CARDS THEY HAVE YOU BY THE SHORT HAIRS AND THE KNOW IT!!"

⭐ Google Review

"This place stinks put on hold 25 minutes..cost an extra 300.00 to have washer installed..driver would not do it..said to call plumber..address was wrong on purchase...still have credit card floating with fed x..purchase 12/7/2015 as a present."

⭐ Google Review

"O.M.G... horrible, horrible phone service with this location . I have called for 2 days trying to schedule an installation appt.., left my name and number with no return call from them, call back 2nd day on hold for an hour, finally get transferred to audio installation and they disconnected me. . not once.. but twice!! Not sure how they stay in business with this type customer service."

⭐⭐ Google Review

"Don't buy appliances here. Had a bad dishwasher installed. Took over a month to get fixed because they kept denying they were the ones who installed it."

⭐ Google Review

"I recently purchased a dish washer and micro wave, and paid $125 each for installation and $30 each for recycling the old ones, it took 24 days for even the delivery and they never installed it saying some one else will be coming and installing, but that never happened till now, and both dish washer and micro wave are still sitting in box, its been now about a month after i purchased and both the items are still not installed, i made couple of phone calls which were of no use. never had such horrible experience with any store before."

⭐ Google Review

"Bought a couple of appliances from this store, they never called to set up a drop off time, they just showed up at our condo and asked where we were. They also didn't bring the refrigerator that we ordered. Called the store, and no answers, just kept putting us on hold. So, we went to the store, and they said that they didn't have the refrigerator. They then asked us to call samsung about it, because somehow this was not their problem. Now, it's been six weeks and still no fridge. No apologies offered either. But! They still wanted us to get a service plan. Go somewhere else for your business."

Company Name: Best Buy

Year Founded: 1966

City: Richfield, MN

Phone: (888) 237-8289