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Costco average rating of 1.5 out of 5 Stars on over 1000+

Appliance Delivery and Installation Public Reviews

⭐ Big Box User Review 11/29/21 Costco Online

Absolutely terrible. I am not gonna waste anymore time talking about it. Just believe me


⭐ Big Box User Review 11/3/21

Had refrigerator deliver by Costco. Door handle was removed during delivery and asked them to put back on right side of door rather than left. He said he didn’t have time and would put it work order right now to have someone else come back to do it. Still hasn’t happened 13 days later, 3 extended phone calls and lots of wasted time later still no resolution, just get a run around. Tried to email them but Costco won’t accept customer service or complaint emails. Live chat doesn’t let you explain situation. Most frustrating and worst delivery experience EVER!


⭐ Big Box User Review 8/30

Costco has the worst appliance del service I have ever seen and I’m a 40 year delivery driver myself don’t buy stay away big headache


⭐ Big Box User Review 8/1

Purchased an LG Gas Range & Microwave package, with a very good price. After Costco Logistics confirms the appliances were received locally and after a scheduled installation date is set, they email to say "sorry" but we do not have anyone to install you appliances. Additionally, they stated that they can't cancel the order because it was shipped so I'm not at the mercy of Visa Card (no AMEX). This is beyond ridiculous and will be my last purchase! I have a generator that was delivered some 6 hours later than the scheduled time and had to miss an important event which I paid for. Horrible experience, they need to get out of the appliance game if they cant deliver, oh and install!


⭐ Google Review

The worst! Where do I begin? I ordered a microwave via thinking it would be an amazing experience  better than buying from the local other options.  I was wrong!!!

⭐ Google Review

I just called Costco and apparently the person I was talking  to was too busy to help me with a physical check on an  appliance. 

⭐ Google Review

I will NEVER buy another appliance from Costco as they  do not contract with reliable delivery companies 

 Google Review

I ordered $1900 of appliances, waited weeks for delivery  and when I finally called they said they were out of stock.  Then they hassled me when I wanted a refund

⭐ Google Review

The box for the LG Washing Machine said not to have the box upright, but the idiots who loaded it put it on the dolly  that way, now it doesn’t work of course.

⭐ Google Review

Ordered a dishwasher from and they have  contracted delivery through JB Hunt.. It took JB Hunt over  3 weeks to deliver once they received the dishwaher  from Costco.  

⭐ Google Review

They damaged my front steps and the appliances during delivery. They drivers refuse to lift anything “heavy” so  they bounced the appliances up the stairs using a dolly.  The brand new fridge was also dinged. Complete animals.

⭐ Google Review

It’s become a major chore to shop here, I don’t understand  why they don’t do a better job of keeping their popular  appliances stocked at all times.

⭐ Google Review

Worst delivery service ever. We ordered the four piece  appliance set. The microwave was dented. When I  contacted online service they arranged to send another one, but twice they claimed they stopped by to drop it off when  they never came. 

⭐ Google Review

Ordered a kitchen suite online for our new house. When it  finally arrived a couple of the appliances were damaged.  A month later Costco still has our money and we don’t have  any working appliances. 

⭐ Google Review

Never buy any appliances from Costco unless you are  okay with waiting and never receiving any feedback on your order.