HOME DEPOT APPLIANCE DELIVERY AND INSTALLATION REVIEWS
Home Depot average rating of 1.5 out of 5 Stars on over 1000+ Appliance Delivery and Installation Public Reviews
⭐ Big Box User Review 7/30/2022 Dallas, GA
My delivery showed up 30 minutes AFTER the delivery window, at which time it started raining. The entire delivery window it was a beautiful day. The delivery drivers waited 10 minutes then left, never delivering and installing my order. And to be clear -- I understand that the delivery drivers have no control over the weather. It's the fact that I scheduled this delivery on this day for a very particular reason and I never heard anything from the delivery drivers until AFTER the delivery window had already passed. I'll restate, it was a beautiful day ALL DAY today up until the point that they arrived 30 minutes after the delivery window.
⭐ Big Box User Review 7/29/2022 Bay City, MI
never, ever get appliances installed by whoever home depot is currently contracting with. What a horrible experience.
⭐ Big Box User Review 7/29/2022 Punta Gorda, FL
Thru out the years bought lots of appliances and never did the install go well, most of the times I told them to pick up appliance and did business with someone else. This has been a problem way to long and HOME DEPOT needs to FIX IT.
⭐ Big Box User Review 7/27/2022 Newburgh, NY
Home Depot contracts out to a delivery service and then claim they have no connection with the delivery service as if I didn’t pay Home Depot. They gave me a 14 hr time frame for delivery and then just showed up at the house without calling and giving anyone a head up. Have to deal with delivery again now because they delivered a broken product. Worst experience of my life. Made my first week as a new home horrible. Spent more time arguing with home depot than actually get my house ready. The delivery service is rube and unprofessional and no one is around who can actually communicate with a costumer.
⭐ Big Box User Review 7/21/2022 St. Petersburg, FL
This has been a horrible experience. I ordered the range 3 weeks before delivery date with delivery date as 07/21/22. Also, mentioned in the description that it is very important to get range that specific day. I get a e-mail the night before letting me know delivery time next day between 11am-3pm. Also, that they would text me 1/2 hour before delivery. On delivery day I took day off from work to be there. As I was waiting for text message delivery truck was out side my house never came to ring the bell or send me a text. Later because I have my (call spam) on I saw that they called saying they been out there and will leave because know one is home. I could not believe this kind of customer service no body came to the door to ring the bell, there where 2 cars parked in the driveway. But none of this lazy ass drivers would make an attempt to come to the house but sat 15 minutes in the truck and then drove off. As I notice the phone call I called Home Depot to see what is going on. Customer service does not exist at Home Depot. Nobody including supervisor was any help to get my range delivered that day or the next day. I am so furious with this level of customer service and will never step a foot into Home Depot
⭐ Big Box User Review 7/17/2022 Pembroke Pines, FL
Horrible… it’s been 3 weeks for a refrigerator to be installed and old one to be removed.. 1st needed to sent out a plumber to ajuste water connection ..someone will call you I was told at the time( never happened) the new refrigerator was left in my garage. I had to call Homedepot’s again to make a NEW installment appointment, which this company should have done a follow up appointment. Again another week for install. The contract stated that the old refrigerator would be removed. NO!! They didn’t take it, and I had to tell them more than once “yes you need to take it” the person look at his phone and said it doesn’t say any thing here that I have to take it.. I told them call your boss (which his attitude was I don’t care to whoever he spoke to”say no”) I followed them out to the street and spoke to them in “ Spanish “. His response was “ oh you speak Spanish .. like I had the obligation to speak to them in Spanish ALL the time.. this so call “ Company” needs big readjustment in their follow up procedures ..they have an I don’t give a “F” about you!! Now I have to wait another week for the old refrigerator to be out of my garage. Can’t park my car, have to change my appointments to be WAITING for them to show up again.,, This has been a nite mare!!!! I will claim my money back!!!
⭐ Big Box User Review 7/16/2022 Nashville, TN
We ordered a GE upright freezer. They were right on time with the delivery. The trouble is, our freezer was lying horizontally on the floor of the truck. The one next to it was tilted on its side caught on another box. It looked like both of them had once been upright and had fallen over in transit. Anyone with any knowledge knows that freezers and refrigerators have to be kept upright, and if they have to be horizontal at all it should be brief and put back upright asap so the oil from the compressor does not get into the refrigeration tubes. Our delivery guy said “its fine, just plug it right up”. They obviously did not know or care that freezers are supposed to remain upright! They were not secured in the truck. Worst appliance delivery ever. We shall see if it works when we plug it up tomorrow. Hopefully the oil will have gone back where is supposed to go but who knows?
⭐ Big Box User Review 7/14/2022 Grand Prairie, TX
I ordered a washing machine and dryer online and when it arrived there were no parts or installation included. They advised me I didn't order this. I attempted to go back online and order parts/installation, but that cannot be done separately. After several dropped calls, abrupt transfers and very incompetent customer service representatives no one was able to help me order parts/installation. I then requested to simply return it so I could order from somone else and even that was a disaster. THE CUSTOMER SERVICE IS HORRIBLE! The agents are very unhelpful and highly incompetent.
⭐ Big Box User Review 7/13/2022 Houston, TX
I think home depot has a no knock policy. They came to my home to deliver and install a dishwasher. They came out just to put a sticker on my door that they dropped by. They did not knock or ring my door bell. You just can't make this stuff up. Why would you come out with the dishwasher and just leave a sticker on my door without even knocking. It was all captured on my ring doorbell. We were home and I ran out of the house to try and stop them, but they were speeding away. Who are these people? Shame on home depot!
⭐ Big Box User Review 7/12/2022 Longmont, CO
FAIL - Delivery & Install of new Washer and haul away old one - Claimed I could not turn the water spigots off. I tried to tell them I could... But they said "nope I ain't dealing with this shit. Call a plumber." As they were leaving I turned the spigot off (almost), then on, then off and it turned all the way off and they didn't even reply as they left. So even though I paifd for delivery & install I removed the washer myself... drug it up the stairs myself, brought the new one down the stairs myself and installed it. Exactly what I paid Home Depot to do. Now I have the old washer outside. Went to Home Depot. They gave me a number to call. Called the number and they said they could pick it up in 2 weeks. This person didn't want to hear anything about the delivery & install issue .. no one really cares to be honest. It is what it is
⭐ Big Box User Review 7/12/2022 Rock Hill, SC
Horrible appliance delivery service! Extremely long wait times from purchase to delivery. Customer service reps don’t care. Delivery service will look for a reason to reschedule. I cannot believe a company like Home Depot operates this way. It’s very disappointing
⭐ Big Box User Review 7/11/2022 Ocean City, MD
DO NOT BUY APPLIANCES FROM HOME DEPOT! They deliver applicances and don't install them as promised; it takes weeks to schedule installation, and then if the appliance doesn't work, Home Depot refuses to take it back because it was more than 48 hours from delivery. If I could give them a negative star rating, I would. Here's what happened to us: we ordered a new LG dryer on line from what we understood to be the Home Depot store in Rehoboth Beach DE. We also asked for it to be installed and the old dryer to be hauled away. When we were finally able to obtain delivery, the driver said he did not do installations; nor would he haul away the old dryer. He dumped the new dryer in our entrance area and wouldn't bring it to our laundry room. After numerous, hour-long calls to the Home Depot in Delaware, we learned that the dryer was actually shipped from the Home Depot in Ocean City MD. After numerous lengthy calls with personnel there we were able to schedule installation a month (!) after delivery. Upon installation we discovered the dryer did not work at all. Home Depot refused to take it away because their policy is you can't return an appliance more than 48 hours after delivery!!!! We now have to get the supposedly brand new appliance we paid full price for serviced by the manufacturer; in other words, HD stuck us with a lemon.
⭐ Big Box User Review 7/5/2022 Newnan, GA
Unprofessional and lazy. They will find any excuse to not have to install your appliances. It doesn't even matter if you follow their installation checklist. If you use them to deliver and install it most likely won't be completed within 1 or 2 visits. I ordered a Samsung appliance package and after a month and a half only the refrigerator and stove are installed. They can't tell me where the dishwasher is and I honestly believe they are trying their best to not have to install the microwave. It's not surprising because the installers are inexperienced and lazy.
⭐ Big Box User Review 6/30/2022 Murrells Inlet, SC
We purchased a refrigerator and it arrived damaged. Our main complaint was about the delivery service we received. Two men came with a hand truck with flat wheels and the hand truck had no strap to secure our purchase. The truck was inadequate as it had no automatic lift, but a ramp that they attached to the truck. My husband went out to the truck and it was not packed adequately. The delivery men stated that they had 2 other items besides our that were damaged on their truck. I am no expert but that seems like a very high number of appliances damaged on 1 truck. Our refrigerator bounced up and down as it was being taken out of the truck. Also, they scratched our paint when they hit the door jam taking out the other appliance. Come on Home Depot, you can do better than this. We purchased other appliances from a major competitor with expert delivery service. And I might add no damage to the appliances. Now we have to wait another 2 weeks for our next replacement refrigerator. If i could have have given a negative rating I would have. These men were a drop and run type, did not hook up our water and left all the parts for the refrigerator on the floor for us to unpack and assemble. So my real true rating would be a negative 5.
⭐ Big Box User Review 6/29/2022 San Jose, CA
Terrible service. So far they have scheduled the delivery of our appliances 4 times and have failed to show up every-time. UNACCEPTABLE!!!
⭐ Big Box User Review 6/25/2022 Reading, PA
My siblings and I bought my parents a Samsung refrigerator from Home Depot and the delivery crew lied and said we weren't home at 8:10 in the morning. They never showed so we canceled the order
⭐ Big Box User Review 6/16/2022 Bluffton, SC
Ordered ge profile dishwasher.First one arrived and we ask to inspect before installation. Had a scratch on the front.Second one arrived.installled,if you want to callit that.Not leveled,improper install.One screw holding the unit not kick plate,not centered. Drain hose not tightened. Nothing done according to GE specs.HD management is involved. Nwe washer coming.These people who install Are Not trained.if this one is not right bye bye Hd
⭐ Big Box User Review 6/15/2022 Ballwin, MO
6/15/22 Home Depot washer installation
6/10/22 On June 9, 2022, the morning before my new LG washer was to be delivered, I got an automated phone call from Home Depot’s contracted installation company telling me my washer was to be delivered between 10 a.m. and 2 p.m. the already-scheduled next day, June 10, and if I couldn’t be available, they would reschedule if I pressed a number. I accepted the 10 to 2 time slot, even though it was late notice for me to cancel my Friday morning (June 10) plans, which I did. Instead, I made alternate plans to walk my daughter’s dog, since she needed to work early and I thought I had until 9:30 or so to get back home. Some installers offer morning or afternoon time slots, but this recorded message was firm about when I needed to be home, with no choice of time slot for that installation date made at my time of purchase. On Friday, June 10, I got a phone call from the installer at 8:49 a.m. saying they would be at my house with the washer in 30 to 35 minutes. I was walking my grand dog and not ready for them, but I hurried to finish our walk and drive home. A few minutes after 9 a.m. as I was driving home, I got another call from the installers that they were at my home. They said if they had to wait over 3 minutes, they’d charge me a $30 fee. I said the installation time was 10 to 2, but that didn’t seem to interest them. I drove home way too fast, and got there to see the new washer unwrapped and perched on the tailgate of their yellow Penske rental truck, ready to be unloaded. They wheeled the new washer down my driveway to my lower level entry and came in to remove my old washer from my basement. They said they would have to remove the pedestal it was sitting on as well as the old washer and that would be an extra removal fee of $30. I said I wanted the new washer put on that pedestal so I didn’t have to bend over to load the clothes or I would have bought a top loader instead. They said they would be liable in case “an earthquake” knocked the new washer off my old pedestal and that the hardware to connect the pedestal to the new washer might not be in the same places on the two different makes of equipment. My old washer and pedestal are Kenmore and my new washer is LG. The hardware bolt places looked exactly the same to me, but I never got the chance to measure, as they were focused on hurrying me along and getting their extra money. They did allow me to mop the 12 year old dust from under the pedestal, and they left it in my garage and took away all the connecting nuts and bolts. They offered to take away my pedestal, but my goal is to find a handyperson who will reinstall my new washer without the kink in the water line (no extra charge for that!) on my pedestal. I gave the installers a $30 check (they only took cash or check) made out to “Scammers Co.” I truly feel scammed. Not only did I try buying the washer online, which wasn’t easy, but with the extra charges for new water hoses ($30, natch) delivery and removal charges and of course tax, it was way more than the advertised online price. That was ok. What wasn’t ok was the not-on-time delivery and unwillingness to have any regard for me as a customer other than to remind the installers that I was a potential victim who might give them more of my money than they were intended to already get. I don’t like the kink (bend) in the new water hose which I tried to smooth out with the plastic curved piece that came with the installation but which they didn’t bother to use. I called Home Depot, and Carolyn at the Manchester Road store said, after hearing my story, she’d call me right back that day; she didn’t. She told me a person from the Chesterfield Home Depot store would call me that day as well. That was two days ago, and neither call got to my phone. Customer service with a sneer.
⭐ Big Box User Review 6/15/2022 Marietta, GA
I'd leave less stars if I could. Delivered a faulty dryer unit that produced no heat. Technician said it worked upon installation but it clearly doesn't have any heat whatsoever, same tech came out and declared it a dead unit. Home depot refused to take responsibility and give me a new one, then tried to get me to use the 3 year EXTENDED WARRANTY (thereby invalidating it) I purchased within a week of purchasing said "new dryer", and recommended I talk to the manufacturer, Whirlpool, who are also a joke. Want my money back.
⭐ Big Box User Review 6/10/2022 Ogden, UT
I had appliances delivered today. I offered to remove the handrail to the stairs but they said no. They bashed on the whole corner of my wall and dented the entire back of the fridge then left.
⭐ Big Box User Review 6/10/2022 Harrisville, UT
I had appliances delivered from Home Depot today. I offered to remove the handrail to the stairs but the movers said no. They destroyed the corner of my wall and bashed in the back of the fridge.
⭐ Big Box User Review 6/10/2022 Galveston, TX
Home Depot delivery guy refused to take fridge off truck to let me examine it. Said it was fine, it was in a box. I said this was the 2nd one, 1st one was damaged. He refused to take it up the back stairs into the kitchen. He wanted to take it in the front door and all the way through the house over 150 yr old hard wood floors. I told him all other fridges came into the kitchen through the back stairs right into the kitchen. Besides, once it got through the front door it wouldn't fit through the next door. I told him to measure the door, he refused. This was purely a race issue, a black man who didn't want to take instruction from a white woman. This caused me to lose rental income, this was for a rental property. He drove off after telling me to "have a nice day". Now delivery is another week! I cancelled the order and went to Lowes, bought a fridge which will be delivered tomorrow! Hope I don't have the same problem, learned they all use the same delivery company!
⭐ Big Box User Review 6/8/2022 Kapolei, HI
Had a washer/dryer delivered. Was told by delivery man (island Movers) our vent attachment was outdated and he couldn't install it and so we will loose all the warranty...all the warranty cause he needed to be the one to install it. I did understand what he was saying then and that the problem was probably between Home Depot salesperson but stood in shock and helplessness. The salesperson at Home Depot spefically asked me what kind of vent i had..how it looked...what color the coil was. I told him..he said,"okay good." The delivery guy said there's no sense attaching washer since we needed to fix the vent. We told him, "no, go ahead and attach it since the installation of the washer wasnt the problem. But he didn't. He mumbled something about getting a plumber, had us sign his paper, took pictures, then with mo words just left. By the way I called Island Movers to speak with manager who worked along with Home Depot . It was the most unpleasant service which left me feeling terrible the whole day. They haven't returned my call yet.
⭐ Big Box User Review 6/8/2022 Florence, KY
We recently upgraded our kitchen appliances purchased at our local Home Depot Store... The initial delivery took place on May 18 for the installation of a whirlpool refrigerator, and Whirlpool Gas Range. Unfortunately the Dishwasher could not be installed that day because a valve needed to be installed for the hot water line which was added and completed a few days later by a plumber provided by Home Depot... So the Dishwasher was rescheduled for Delivery and installation for May 25. That Dishwasher was damaged when delivered and we could not accept it. We contacted Home Depot Customer Support for a replacement Dishwasher which was rescheduled for June 8 and was delivered was another Whirlpool Refrigerator... So again another call to customer support, which by the way Home Depots Support Associates have been terrific thru all of this, very professional and understanding. As of today we are now waiting to hear back from Home Depot Support in the 24-48 hrs for a 4th reschedule of our Dishwasher... Hoping this will be the final time
⭐ Big Box User Review 6/7/2022 Avon, CO
I can not put into words how bad my experience was with home depot their customer service is the worst and they do not care, do not buy appliances from them
⭐ Big Box User Review 6/5/2022
Home Depot may be a good place to buy things but I WOULD not use them for delivery or set up . They do not show up on scheduled days , they do not reschedule for weeks . I am trying to get a new washer and dryer installed and it is not going well at all . Store manager says it’s a problem lately
⭐ Big Box User Review 6/3/2022 Los Angeles, CA
This has to do with Home Depot’s delivery company, GEM Appliance Delivery. We ordered a refrigerator and washer-dryer. First two idiots from Gem Appliance Delivery dented the fridge door on the fridge and ruined the new paint on the walls moving it in. Month later we get a new fridge. The second set of idiots said it would be too hard to install, I asked if $50.00 would make it any easier? They took the money and installed the fridge! Simply amazing isn't it? Today I see the second set of idiots blocking the street so no one could get past or around them. I ask them to move so traffic can get by. They then proceed to walk slower and take their sweet ass time while cars are backing up down the street. They tell us to drive in the wet dirt and go around them, yet they would not use the driveway or pull in the mud themselves? So this circus goes on for fifteen minutes while these two morons are laughing and taking pictures of the traffic jam they caused. GEM Appliance Delivery are idiots, top to bottom. We will never buy an appliance from Home Depot again as long as they continue to use moronic idiots like these clowns from Home Depot’s delivery company, GEM Appliance Delivery.
⭐ Big Box User Review 6/1/2022 Los Angeles, CA
BAD EXPERIENCE! Do not buy washers or dryers They delivered 3 times and all damaged items….
⭐ Big Box User Review 6/1/2022
Ordered a new overhead microwave. First unit was damaged and had to be sent back. Upon the first delivery I answered the door wearing a mask. Delivery people not wearing a mask had to request them to wear a mask (immunocompromised family and unvaccinated children in the house). Also, requested delivery people to wear shoe covers, which they did not have. When new delivery arrived (2 weeks later) the same process was repeated, except this time they refused to take off their shoes and told me that they didn't have masks. I would not let them into my house until I provided them with a mask. When they did the installation they left a giant mess and didn't even attempt to clean up after themselves
⭐ Big Box User Review 5/25/2022 Pueblo, CO
I ordered a Hot Water Heater that was supposed to be delivered over a week ago. They postponed it another week. It was supposed to be delivered again today. Guess what ? They postponed it again for lack of drivers. If HOME DEPOT can’t deliver then they need to do away with their delivery service. I paid $70 to have it delivered. Come he’ll or high water I will be reimbursed my money weather they deliver it or I pick the SOB up myself. Do you hear me HOME DEPOT ?????
⭐ Big Box User Review 5/16/2022 Panama City, FL
I had to take the doors off the refrigerator myself. I had to assist with the dolly in removing old refrigerator and new. And my braided line was never received or used. Delivery guy used old hook ups. I want a refund for my braided lines that were never received and a portion of the delivery and removal fee I have paid.
⭐ Big Box User Review 5/14/2022 Falls Church, VA
Home Depot Delivery and Installation Contractor - It almost seems like they are making up issues to get out of installing appliances. Maybe they still get paid for attempted installation? We ordered a stove, refrigerator and dishwasher. First visit : -They couldn't find refrigerator on loading dock to deliver it, could not install dishwasher because they couldn't shut off the water, could not push stove against the wall because the plug was in the way. The onsite condo maintenance rep showed them how to turn the knob on the valve under the sink to shut off the water to dishwasher. I tested it myself and unhooked the hose - no water as it should be with valve shut. They left without hooking it up. Second visit: Refrigerator would not fit through kitchen door according to rep. Refused to hook up the dishwasher because they did not like the type of shutoff valve. Left without doing anything. I checked the refrigerator dimensions on the home depot website and the refrigerator would have fit if they had taken off the doors. I need hire an outside contractor for the dishwasher installation because they don't like the shut off valve. I had to purchase anther refrigerator from a different vendor.
⭐ Big Box User Review 5/12/2022 Woodhaven, MI
You receive a message confirming the delivery date and expected window of delivery. Then you sit and wait. You receive no call from the driver so you call the delivery company that tells you they have no information because the driver has not contacted them to let them know the status and if it’s past your window don’t expect a delivery and you need to reschedule. I contacted Home Depot to be contacted old and here’s nothing we can do to assist you in I’ll need to reschedule. This all happened because electric stoves are not available and they won’t have items delivered to the store so that’s it.
⭐ Big Box User Review 5/11/2022 Capitola, CA
On April 14th 2022 we paid Home Depot $1140.97 for a new dishwasher. It was delivered and installed on the 23rd. The dishwasher is either defective or it was not installed correctly. Home Depot refuses to send anyone to our home to look at it or accept any responsibility for the useless appliance. We will never buy anything there again and anyone who does is taking a chance on getting screwed.
⭐ Big Box User Review 5/11/2022 Soquel, CA
BUYER BEWARE We paid over $1200 for an LG dishwasher and installation. The dishwasher does not work and Home Depot refuses to do anything about it. Anyone living in the Santa Cruz area DO NOT BUY ANY APPLIANCES AT SOQUEL HOME DEPOT. You will be gambling with your hard earned money if you do.
⭐ Big Box User Review 5/9/2022 Jamul, CA
The worse I have every had, they came took out the old dishwasher with force and damaged the cabinet and the floor. They could not install the new one they stated because of the clearness. they had disconnected every thing and then asked if they could leave it in the garage or take it back. I have been waiting 6 months for the dishwasher. I said leave it and they could come back when I worked on the clearness problem. I did not know that you can use the sink when the water is off and the is no stopped on the hot and the drain is not hooked up. I was left a week with out use and I call a handy man and he installed it with out problem and it was only 100$ The worse installers ever.
⭐ Big Box User Review 5/3/2022 Porter, TX
The subcontractor that Home Depot uses is horrible! I ordered a refrigerator from Home Depot in January 2022 and because it was on back order, it would not be delivered until March 12. I was find with that since my old refrigerator was still working. Two days before March 12, I received a text message saying my delivery day was now scheduled for April 29. With all the problems manufactures we’re having getting parts and the fact I had a working refrigerator, I was understanding of the delay. Just to be sure I contacted GE direct and they said it would be at Home Depot for delivery on April 29. Home Depot contact me on April 28 to give me the delivery window time for April 29. They came early in the delivery window which was great; however, the problems soon began. First the delivery people pull out my old refrigerator, took one look at the water value barely tried to turn it and said the valve had to be replaced and it would be done at no cost to me. They told me that the plumber would call that day to schedule an appointment to come within 2 days and that when he came he would bring the refrigerator and install it. . I did not hear from a plumber that day, but three days later. They then told me that the plumber would be out on May 2, but after he came out I would have to then contact Home Depot to schedule a time for delivery. We contacted Home Deport and asked them to explain why the delivery service told us that the plumber would come with the refrigerator and once valve was replaced they would them install the refrigerator and now they are telling us we have to set up a new time to delivery the refrigerator. They said the refrigerator could only be scheduled for delivery after the plumber came. They couldn’t seem to get their story straight. After waiting on hold we were told the plumber would be out the next day to fix the valve and install the refrigerator. The next day came and neither plumber nor the refrigerator came during the delivery window. I contacted Home Depot customer service again…and once again we were back to old story that plumber would now be out the following day to fix valve and then we would need to contact Home Depot again to schedule delivery of refrigerator. Needless to say, I was very upset. My customer rep put me on hold and then came back to assure me that the plumber would be out the next day between 1-3 pm and he would bring the refrigerator to install. I have little faith that the plumber and refrigerator will be here tomorrow. I have been patient because I want a white French door refrigerator and I know that I have one sitting in a warehouse. The delivery people wouldn’t leave it because they couldn’t install it until the valve was changed. However, Home Depot cannot seem to get the plumber out so that they can final install the refrigerator. One other thing on the original delivery date the delivery guys kept measuring all the door,ways to make sure they could fit the refrigerators through the two doorways they needed to get through. My current refrigerator is the same size and when Lowes delivered it 10 years ago they had no problems. Home Depot and their delivery service Daryl Flood Delivery and Logistics are very unprofessional. My recommendation is to avoid Home Depot. I don’t intend to shop there again. There are other big box stores in my area.
⭐ Big Box User Review 4/30/2022 Lompoc, CA
Very dissatisfied with delivery process of washer and dryer from home depot. Originally scheduled delivery for Wednesday and at last minute changed to Saturday. Delivery person said he could not hook up the gas dryer as he was not permitted to to do so. Eventually I called Southern cal gas co and they plan to come out to hook up in another four days Wednesday. When I placed my order on line and arranged installation none of this was addressed. Not a smooth transaction and would think twice before doing business again.
⭐ Big Box User Review 4/29/2022 Scottsdale, AZ
DON'T USE THEIR INSTALL SERVICE IT IS A JOKE.
⭐ Big Box User Review 4/22/2022
Home Depot has outsourced all of their deliveries to the worst companies in the country. Their is no accountability, you cannot get through to them. They say deliveries have been made but admit after challenged they haven’t. Have spent over 6 hours on the phone with Home Depot over 2 weeks still no scheduled delivery but Home Depot shrugs their shoulders as if it’s my problem their vendor is not delivering a $3000 appliance Home Depot has been paid for. Have tried escalating to management at shipping company WDS and Home Depot. Still no response after 2 weeks. Home Depot has lost a 20 year loyal customer!
⭐ Big Box User Review 4/22/2022 Miami, FL
The worst experience I've ever had. I bought a washer and dryer and clearly specified that needed to be installed on a second floor. After waiting a month for them, on the first delivery attempt, they said they didn't find my address, they never called me or anything. On the second attempt, which I had to wait a week more,, the washer and dryer were damaged so the delivery guys took them back. On the third attempt, the delivery person said he was not going to install them because the appliances weight too much to take them up through the stairs (short stairs), and that they needed a longer hose. A total lack of professionalism. I will never buy appliances in Home Depot again.
⭐ Big Box User Review 4/20/2022 Jacksonville, FL
Ordered stove & refrigerator, they came & installer turned oven on high he said to burn off oils. Well once he left the ovens would not turn off. we had to turn breaker off. Called Home Depot & they did not answer nor return my call, called whirlpool they had Home Depot replace the stove. It was to be delivered in a week, just got an email that the delivery will be delayed one more week. Horrible customer service!
⭐ Big Box User Review 4/20/2022 Apache Junction, AZ
Home Depot contracts delivery and installations. They did not deliver the necessary parts to install our washer and took no action to fix their mistake. We had to repeatedly call and try to get information about when our washer would be installed. 5 days later, after numerous calls, 3 managers, we were finally told that it would be another 4 days until someone could come and complete the job! THEN we were told we could come get the parts and get a refund. Unbelievable! Their mistake and we had to do the work!
⭐ Big Box User Review 4/17/2022 Bellevue, WA
I ordered an over the range LG microwave oven (https://tinyurl.com/yw9tnjfx) from HomeDepot including the delivery, installation, and hauling away the old one. When the first delivery group arrived, they noticed that the new unit is damaged at a couple of places so they had to take it back and I was told that some one from HomeDepot would contact me. I was not contacted back by HomeDepot for over a week about it. I myself have to call the support, explain what happened with my order and have them schedule another delivery. When they reordered, they marked as "replacement" instead of "delivery/install/haul". So, when the second delivery group arrived, they did not even know that they have to haul away the old one. I had to show order and explain. The installation by the second group was totally unsatisfactory. One mounting screw was not even aligned properly to the cabinet above. It was forced at an angle. The workmanship is totally unacceptable.
⭐ Big Box User Review 4/16/2022 San Antonio, TX
Did not receive my washer on scheduled day. Two weeks ago my washer stopped working so ordered right away at Home Depot. Scheduled for today 4/16/22 between 9:30 -1:30. I checked the delivery status and said: ATTEMPTED, SORRY WE MISSED YOU. They did not call or email me. I called customer service and they told me the delivery company said there was something blocking the driveway. I don't have anything blocking my driveway and I don't have a star next to my door as the idiots stated. Per CS they were at another house. Idiots! Apparently tried to deliver to a different house. They did not call me or email me. I guess they can't read or have GPS either. They could have called their office to verify. I guess these idiots wanted to get off early because according to HD CS rep they could not deliver since they attempted already. Idiots! No common sense. They should be able to deliver as it was still early in the day at 1:00 p.m. The delivery company sucks at customer service as it is not my fault the idiots can't read or have enough brain cells to research. So the poor CS rep I spoke to talked to me to try to resolve for 30 minutes. She said it could be rescheduled for 4/25/22 and I said NO, I want it today! She transferred me to a HD supervisor and they couldn't do anything either with getting the washer delivered today because again per the Delivery idiots attempted already. Then the supervisor said it could be rescheduled for Tuesday 4/19/22 and I said I want it today, but again the Delivery idiots would not budge. So the supervisor @ HD offered $150.00 off the washer. I caved and said OK but was still upset of course and rescheduled for 4/19/22 because I shopped around online to find another washer at another store between talking to the CS rep and the supervisor, and saw that the price has gone up on washers and delivery dates were even farther out, so I excepted the offer. This was 40 minutes of bull, not from Home Depot (as they tried to help) but that the DELIVERY COMPANY IDIOTS caused.
⭐ Big Box User Review 4/16/2022 Mason, OH
Delivery and installation was a nightmare. They refused to install our microwave (even tho it was on the order) because they were late for their next appointment. Didnt replace the dryer hose with the new one but didnt say anything just hoped we wouldnt notice but left the mew one sitting on the counter in the laundry room...and then tried to have us sign that all the work was done. We refused to sign because the work was incomplete. Never again will I purchase anything that requires delivery and installation from home depot... unfriendly and unprofessional workers. Night and day difference from the service you receive in store.
⭐ Big Box User Review 4/15/2022
I was supposed to have my new washing machine delivered and installed today. Waited all day. They arrived just after 5pm. After taking the new machine out of the box they realized it was badly damaged on both sides. I had to refuse delivery. I have now been on hold for over 35 minutes so far to report damaged appliance and set up a new delivery.......40 minutes and counting after 1 hour the phone disconnects and we repeat the process!!!
⭐ Big Box User Review 4/15/2022
Buyer beware! Home Depot closed down their 3rd-party appliance install service the day my LG Electronics Washer & Dryer Combo appliance was due to be delivered. I ordered the complete package including old appliance haul away. The guys brought it to my livingroom then walked out. When buying a major appliance from Home Depot, you only have 48 hours from time of delivery to call and arrange return. I was stuck with this new $2,000 boat anchor. I have called every local company and all refused to install because of warranty issues. I have never had an issue with Home Depot until now. The poor customer service rep was so upset at this lack of concern by her management team, and apologized over and over. Wish me luck that I find a company that will actually come through for me and install the new appliance.
⭐ Big Box User Review 4/15/2022
I have never had the issues we have with our appliance delivery. We purchased and paid for appliances in February set a delivery date for April 15. April 14th called to verify and confirmed delivery but window of delivery had not been issued yet. Later in the evening the online tracker could no longer find our delivery and the merchant was closed. Called back first thing in the morning and was told they don’t have any information and I will hear from the warehouse by 4. Called back 3 hrs later and asked for an explanation. Was told they contacted the warehouses customer service, who contacted the warehouse (now we are from HD, to GE appliance delivery, to a 3rd party customer service to a 4th party delivery service) who stated they return calls in 24-48 hrs and can’t guarantee a delivery until 10 days later. But still can’t tell me if the appliances are even at the warehouse or why they were reported on the truck the night before and missing today. Escalations then stated there was no record of me calling in to confirm the night before (which I then took as accusational in nature that I was lying). I then asked why I would have gotten rid of my perfectly functional stove, while 5 months pregnant and my husband being out of town if I would have know this was going to happen. And ultimately had to hang up with the escalations member because there is absolutely no resolution she or anyone has been able to provide and I still have no appliances, phone call from the warehouse, or reach out but the appliances were still paid for 2 months ago.
⭐ Big Box User Review 4/13/2022
just recieved washer/dryer/and dishwasher from home depot. paid for install of washer and dryer. no PROs involved in this delivery. chewed up some steps on our deck, after they left went to use washer and it wasnt leveled, rocked back and forth, same with dryer. asked if they could borrow some duct tape for dryer vent. they didnt have any,drivers parner was on phone most of time. turned a good purchase experence to terrible.
⭐ Big Box User Review 4/12/2022
I will never order online for a delivery, ever again! We picked up the curbside pickup items $3-4$$ish dollars. Got item set up for forever which was around $300... They never those find back to our account. They are saying that they do not charge until items have been located etc... Items were out of stock, order cancelled, hubby calls to find out why... He asks "I'll be refunded for everything that I didn't receive, right" customer rep said "yes we will be releasing those find back... Meaning they already charged for the items... Oh yeah and after he called they tried pulling money out..... Again. So we're $300 out of pocket because of a greedy a$$ corporation. Thank you so much for screwing over a veteran...
⭐ Big Box User Review 4/11/2022 Syracuse, NY
MY GIRLFRIEND RECENTLY PURCHASED A NEW REFRIGERATOR WHEN SHE PURCHASED IT SHE WAS TOLD IT WOULD BE DELIVERED 2 weeks LATER. ( How are you supposed to live without a refrigerator for that long ). The first delivery time was told 8am-8pm. Received a email. Not a text or phone call Day delivery at message was sent delivery would now be expected between 2pm-6pm. So she had took time to run over and check on elderly parent Boyfriend was here They came in before could get cats locked up and dog out out back They proceeded to leave the door open before taking of truck I mentioned to them please shut door till I take care of last kitten He must have escaped during this process. They came upstairs and said the dog gate has to be taken off and that they can’t put it back on The water needed to be shut off as I’m not familiar with this house struggled to have water off after approximately 15 mins they stated they couldn’t wait any longer Meanwhile now have 2 refrigerators in very small kitchen and dining area. Was told that once could figure out water issue they would come back and remove old refrigerator so now back to having no refrigerator and no kitty. Very upset with why delivery people failed to listen and seem not to care what customer was asking about
⭐ Big Box User Review 4/10/2022
I was lied to four times about why my electric range was not delivered when it was supposed to be delivered even though I did everything I was supposed to do. Their lies cost me TWO days of my life and when you are my age time is worth more than money. I will not make any other major appliance purchases at Home Depot EVER!!
⭐ Big Box User Review 4/7/2022 Schererville, IN
I ordered an oven and otr microwave. Paid for install and removal. No install of microwave.Said they can drill through backsplash. No measuring tape just said too big. They left it. Oven connected and kept smelling gas. Thought it was from initial disconnect/reconnect but never dissipated.I called 1 -800 # and they said I have to call gas company. Nipsc o called and said it was high percentage leak and it had to be shut off. The whole house due to it not being isolated/contained. I had to call plumber/pipe fitter. Paid for new valve/pipe. They cracked it upon install. Paid for that and reconnect fee for nipsco. Upon using oven.the door would not line up/close all the way. Noticed enamel crumbling and peeling on inside of door. Called 1800 again to get repair but said it needed replacing. 2 weeks later and another pto day. Oven came and was crushed from'claw" at warehouse. Never made it in house. 3rd delivery 2weeks later and another pto day. Crushed oven again.delivery guy said it's that new guy and proceeded to talk about all merchandise he ruined. I am done. I had no clue they were this bad. No one cares. No pride in their job.No moral compass.No work ethic. I hate Home Depot. Not even the worst of it. In purchasing it,I had to use 2 forms of payment and they would not accept it so I was coerced into buying a home depot gift card for them to accept my forms of payment. I don't want to have anything to do with this place. Stay far away.Im out 3 pto days and stuck with gift card and no otr microwave or range oven
⭐ Big Box User Review 4/7/2022 Covington, GA
Install was fine, they just can’t drive knocking my gate of the post, which was open, and didn’t think it was important enough to tell me!!! Didn’t notice til went to shut it this evening!!L BULL ****
⭐ Big Box User Review 4/5/2022
Washer and Dryer purchased from Home Depot. 1st delivery group could not disconnect water supply, said that is was corroded and I had to buy new parts. Plumber came said it was not a problem, proceeded to disconnect and show me that there was no corrosion and did not need to be replaced. 2nd team said that the dryer required a hard pipe. Not true because it was an electric dryer. 3rd team said that it would not fit in the drip pan. Now the drip pan is 34" square and the washer is 30 1/2" square. I finally told them to just leave and I would have someone else install. Absolutely the worst.
⭐ Big Box User Review 3/31/2022
Delivered refrigerator, no screws for door handles. He said we will have to return it and call you to reschedule. Terrible service. Cancelled order.
⭐ Big Box User Review 3/31/2022
Terrible service with Daryl Flood, Inc. Terrible customer service. Absolutely terrible
⭐ Big Box User Review 3/30/2022 Cedar Rapids, IA
Refused to deliver as promised and to my standards. Washer Dryer pair delivered 30 March. Refused to lift new units on to existing LG CORRECT base and side kick. Had them pack them up and take them with them.....long story short the delivery guy called me an entitled son of a bitch. Had a hard time contacting their deliver manager who finally told me that his crew should not be expected to take abuse. ARE YOU KIDDING ME??????? Entitled or not, I only want what I paid for. So....abcdefu home depot. Never again.
⭐ Big Box User Review 3/29/2022 Robstown, TX
We bought a washer & dryer from Calallen Home Depot & 1 of them was all crushed from the back side n the other looked fine so they took the crushed one back n when we called the next day they never even reported it , so we had to tell them what happened. After 2 weeks they replaced it & now the other one isn't even turning on and we having trouble replacing it . They sayin we gotta get it fixed smh how tf r we gonna fix something that came broken . Y'all becareful when y'all order the delivery ppl either don't even check or they b driving crazy messing up your stuff . Paid $1,000 for them this is bs , while I type this we finally found someone who atleast is tryna get our stuff sorted out , the other lady didn't give a dam . I rate these ppl a ZERO
⭐ Big Box User Review 3/26/2022 Watertown, MA
Run as far as you can from this company. It is not a company, it is a fraudster. Take your business and hard earned money somewhere else. Disgusting store associates, disgusting customer service, disgusting delivery services. No ethics. No customer care. The big question is why this company is still in business? Please stay away from Home Depot.
⭐ Big Box User Review 3/18/2022
Bought an $800 Samsung dishwasher from Home Depot for our new Kitchen Remodel. Has anyone delt with multiple contractors and trying to schedule them and all they need to do? This is the problem I have with Home Depot return problems, if the timing is off, your appliance sits until it is installed, even if you try and work with the contractor to ensure the Home Depot rule of installation within 48 hours to see if it works. It takes an act of God to be able to time this with contractors so they can install it under these Home Depot Guidelines and be able to test run the appliance. Long story short, due to contractor scheduling foul ups, the dishwasher was installed over the 48 hour rule, and it doesn’t work. We had Samsung techs look at it and it still doesn’t work. My advice, boycott Home Depot, especially their appliance department with their idiotic appliance return policy. What a joke Home Depot is. I will forever bad mouth, discredit, and advise people to go ANYWHERE but Home Depot again. Classic case of big business sticking it to the working class. What a bunch of thieves.
⭐ Big Box User Review 3/17/2022 North Conway, NH
The whole system is no good you can't talk to a real person the delivery guy didn't show up reschedule two times it was the worst experience of my life I would rather go without appliances
⭐ Big Box User Review 3/15/2022
For the umpteenth time they change delivery dates even though it was scheduled many days in advance. So I need to schedule people AAIN to help once delivery is made. POOREST DELIVERY SERVICE AROUND!!!
⭐ Big Box User Review 3/11/2022 Reading, MA
Worst delivery experience ever. I order a dishwasher waited two weeks for a scheduled delivery only to have the delivery truck driver call me to say the truck was broken down and could I come pick up my appliance. When I called Home Depot to inform them of the situation, I was told my appliance wouldn't arrive for another week. No apologies no offers to make accommodations just sorry we'll put it on the next available truck. I had already removed my old dishwasher and am currently without an appliance. I would never order from them again. Other dealers were slightly higher on the delivery charge, but now I see you get what you pay for. Buyer beware.
⭐ Big Box User Review 3/8/2022 Lebanon, OH
Paid for installation of appliances; young man didn't say a word upon entering and called someone via video, and upon video glance of the water valves made the determination that installation couldn't be complete without a plumber's inspection; however, they could leave the items if I wanted. I made a quick phone call to consult the individual who purchased the appliances. Upon returning, I asked the delivery man if I could speak to the individual on his video phone. He responed: "he had another call." I asked for his supervisor, whom he said was busy, I the asked to speak with any supervisor, at which point the delivery man tried to intimidate me and question why I wanted to speak to a supervisor. I forced him out of my house and called Hime Depot to file a complaint and inquire some details, to which the assistant manager said: "They're contractors, so they're not within Home Depot's purview."
⭐ Big Box User Review 3/1/2022 Baltimore, MD
First attempt at install, they said I needed to have my shutoff valve replaced. Had to pay plumber $240.00 for a fix that plumber said was unnecessary. They came back 8 days later and called me (while I was on vacation) to say they couldn’t install because the dishwasher had a big dent in it. I asked for a picture. For sh-ts sake, it was a Bosch dishwasher with a RECESSED handle, not a dent! Too late, the installer marked it as damaged, and even though it was still out on the truck, Home Depot said they could not bring it back into the house. I would have to wait for a new one to come in in 4 freaking weeks. FUBAR. Shame on you Home Depot. Your installation and customer service are pathetic. It will end up taking 3 service calls and 7 weeks to get a dishwasher they said was “in stock” and that expert installers could have in your house in short order. RIIIIGGGHHHT.
⭐ Big Box User Review 2/26/2022 Williston, VT
Home Depot’s installation/delivery service is very poor. I purchased $4,000 worth of appliances to be delivered to my new house. Getting the delivery people to give a delivery window that they ACTUALLY keep is the problem. I have a tight constructions site that makes access a challenge with many tradespeople. The delivery folks at HD think the world revolves around THEM.
⭐ Big Box User Review 2/24/2022 Indianapolis, IN
Ordered a washer & dryer from Home Depot. The delivery guys dinged our walls going all the way upstairs, ruined our banister, took a chunk out of our door and doorframe while trying to get it through the door, didn’t cover the open wires coming out of the back of the dryer, blew our circuit breaker with the first dryer they brought because they wired it incorrectly so they had to take it away and bring another one… worst experience I’ve ever had with a home delivery. NEVER ordering through Home Depot again and I’m a huge fan of HD!
⭐ Big Box User Review 2/22/2022 Madison, WI
Delivery man was rude. I understand the weather was not very good to be out driving in, but that is NOT the customers' fault they had you still doing deliveries. He was just grumpy the whole time and when he went to leave he says “you are lucky I even came here, if this was a last stop I wouldn’t have even come,” very unacceptable and inappropriate!!!
⭐ Big Box User Review 2/15/2022 Atlanta, GA
Never getting dishwasher install again. The crew guys were inexperienced, left my dishwasher unmounted, and a damaged piece too. Will never use this company again for installs!!!
⭐ Big Box User Review 2/7/2022 Myrtle Beach, FL
The worst ever could not understand. Never put legs on the dryer used a piece of paper to level and then gave me dirty looks entire time that honestly made me feel like my life was threatened, was also given wrong customer copy ticket along with this spent at least 5 hours on the phone to get rectified. and now have to wait to get the dryer again. I will never buy anything from Home Depot again.
⭐ Big Box User Review 2/6/2022 Rochester Hills, MI
Reading the review from Lake Orion, Mi. is almost exactly our experience minus the weed aftershave. First dishwasher was broken so I filled out the drivers paperwork and they put it back on the truck. Home Depot refunded my installation charge but not the appliance. So I went online and re-ordered the same one to be delivered 4 days later. Things were looking good. But the delivery guys called and said they couldn't install it because it had been in a frozen truck for a long time and said the pump was probably frozen from factory testing and couldn't be tested in my kitchen. He then took pictures under my sink and said the water shutoff was stuck. Which I've now fixed. He said the shutoff had to be on the same floor as the dishwasheI told him I could shut off the entire system. Nothing. So now I have a brand new dishwasher sitting in the middle of my kitchen. I said screw it I'll install it myself. He said they might not refund my installation charge. Home Depot has done nothing. They told me to contact Whirlpool, who own KitchenAid. That was worthless. Still nothing happening and they owe me $1000. Frustrating is not the word.
⭐ Big Box User Review 2/2/2022 Casa Grande, AZ
If I could give a 0, I would. ALL of the horror story reviews are true. Our first delivery date was Jan. 11, and it was pushed back to Feb 2nd without our knowledge. No phone call, email, or anything. Day of, the window for drop out was 7-11am. They showed up at 7:30 and were set to leave in 30 minutes. My MIL did not hear them knock and they said they could not come back at a later time and the date would have to be rescheduled to the end of the month, AGAIN. What is the point of a 4 hour window if you only have an actual 30 minute window? Not to mention the TWO ladies on customer were the absolute rudest I have ever dealt with. I’m 21 and do not get this upset easily so I hope everyone is aware that this was an insane situation. Order from literally ANYWHERE else and take these awful reviews seriously.
⭐ Big Box User Review 1/29/2022 Fayettevile, NC
Back in late December I made sure I bought a washer and dryer that were not out of stock. I just needed them delivered. I paid for everything in store to include $100 installed. Didn't have old ones to haul away. It was supposed to be no later than 15 January. Then Friday, I got a text, no phone call, that it Das changed to the 29th with a 1230-1630 window. Yes, I wasted the whole day off starting at my phone and watching for the truck that never came. I caked the store at 1650, on the day the delivery was supposed to happen... The lady said she called the driver and it's just running a little late... I was still going to get the delivery by end of day. Well... 2030, I caked the store asking how late they deliver, and they actually stop at 2000. I was so mad.. Waste of a day, and it's a shame that the employee I spoke with earlier actually lied... Because when I called later that night, no one could reach the third party driver and they were never going to deliver my appliances I already paid for. What crap service... At least call. The store said the only thing I CAN do is call their delivery service on Monday to be rescheduled. What crap service! Not using the Home Depot again.
⭐ Big Box User Review 1/20/2022 Lake Orion, MI
WILL NEVER BUY anything from HOME DEPOT that needs installation. My son bought me a new dishwasher for Christmas 2021. The 1st one was damaged and had to be returned. When I tried to reorder they claimed the dishwasher was no longer available even though it’s still listed for sale on the website. So I picked a different one. The day it was supposed to be delivered/installed , 1/24/22, they called 2 minutes before delivery, admitting that they should have called 1/2 hour before, but I allowed them to come in. Two young men, ages 22 and 26 came in with wet shoes without anything to cover their shoes and reeking of MARIJUANA. When I addressed the smell one of the guys claimed the smell was his cologne (REALLY!!). One of them looked under the cabinet and said he could not install the dishwasher because the pipe extending from the back wall is PVC piping. Again, REALLY! He then said he needed to call in to the service center just to be sure. He also took a picture and supposedly sent it in to the service center. When someone finally answered, that guy 1st claimed he couldn’t find the picture, then claimed he found it and that HOME DEPOT’s policy is to not install a dishwasher that has PVC piping. I would venture to say that half the homes out there have PVC piping. During the time that we were waiting on the so-call service center to respond I asked these two young men where they were from. The stated that they live in ALABAMA and are hired to go all over the US to work. They live in an extended hotel. Here’s the deal. The SUBCONTRACTORS that Home Depot hire are hiring people with no experience to install appliances. It’s a hit or miss deal yet they are charging people for installations. They know full well that their customers might end up with people who have no skills and can’t install and they have a wide range of excuses for them to use. I should have sent the dishwasher back but because it’s the second one I decided to try and find someone else to install it. Now, my son will have to try and get the installation fee back from these people. Where in the heck did service go! Capitalism at it’s worse!!!
⭐ Big Box User Review 1/20/2022 North Hampton, NH
Maybe this is all a symptom of current business practices where lots of different parties are involved and none of them are invested in the entire process. It's kind of like a "swarm" of entities over-communicating needless information with endless requests for positive ratings .... while under- communicating something basic like: "customer needs to de-install their own appliance before the people contracted to deliver the appliance will also haul the old appliance away." It is just common sense that a customer that needs help with INSTALLATION would also need help with DE-INSTALLATION. But that outsourced model would require: Step One (third party de-installation), Step Two (third party delivery), Step Three (third party haul away, and Step Four (third party installation). It would be simpler and more effective if the third party that delivers the new appliance would also de-install, install and haul away. BUT, when the rude outsourced third party can't deliver the new appliance because the silly customer (who needed installation services) could not de-install their old appliance and thus cancelled any need for the unfortunate outsourced third party to install the new appliance, everything goes to hell. (1) Home Depot loses the sale, (2) the outsourced delivery service probably gets paid for trying to deliver even though no actual delivery took place, (3) the third party haul away service is cancelled, (4) the third party installation service is cancelled, (5) the credit card issuer is contacted to cancel the transaction, and (5) Home Depot gets the appliance returned ... resulting in wasted time, energy, money and a degree of understandable frustration for all concerned. Frankly, the effort and know-how required to de-install the appliance was precisely what caused me to try to buy the new appliance. Hell, if I have to de-install the appliance, I'll buy the replacement part and repair it. The Home Depot Experience was bad. It could have been avoided if Home Depot simply informed me that I'd need to de-install the appliance before anything else could be done. That may have caused me to re-think any purchase but at least we would not have wasted the time, energy and expenses of, by my count, 6 different entities. You couldn't run a do-nut shop this way.
⭐ Big Box User Review 1/18/2022 New Rochelle, NY
I WANT TO FILE A COMPLAINT. THE SERVICE WITH HOMEDEPOT IS HORRIBLE!. During Black Friday sale I purchased (Refrig, microwave, dishwasher and stove) from The Home Depot store in New Rochelle, New York. My items were slated to be delivered January 10th. I stayed at home and no one showed up. I was on the phone with both the appliance manager at the store and the delivery customer service for 4 hours only to hear that a product was delayed and didn’t arrive to the warehouse until late. I received no phone call or anything notifying me of this and therefore I missed a days worth of pay. I finally reached a supervisor who said the next available date is January 18th (which is today). I stayed at home and took another day off of work and no one showed up AGAIN. This time I called and the representative said that someone put in the system they came and no one was home. This is a lie. I’ve been up since 7:00am waiting because I had no delivery window estimate and I took the day off work again. This is two days worth of pay that I lost and still no appliances that I paid for. This is unacceptable and horrible how I have been treated as a customer. Not mention there is no one to directly speak to when in crisis. I will never purchase anything from Home Depot again. In addition, I will post and let everyone I know not to buy anything from this store.
⭐ Big Box User Review 1/15/2022 Hillsboro, OR
They cancelled twice, once was even a no show with zero notice. I had ordered a stove when it was delivered, they would not take it up one flight of steps to the kitchen. I called the store to complain, and they could have cared less and the assistant manager actually suggested that I rent a dolly from them and do it myself. I am now in the process of dealing with corporate in Atlanta to see if things can get resolved. Lowe’s delivered a fridge to the second level with no problem and also took the washer and dryer up two flights of steps with zero problems. Please do not shop at this Home Depot.
⭐ Big Box User Review 1/12/2022 Aurora, CO
We bought a new refrigerator from Home Depot on a Sunday, delivery scheduled for Wednesday. We have been trying to save food in coolers until today. Window was 10-2. Drivers show up at 9:40 am, one driver has no mask. I opened the door and they compliment my top, as I walk in the house the mask less guy goes ‘Mmmmmm” (On my Ring video). The come in, and because the shit off valve is downstairs they won’t deliver. They then compliment my hair, tell me multiple times how nice I look. Although they claim they ONLY deliver, won’t leave the refrigerator because of the shut off valve, they don’t want to be responsible for poor installation. So now I’m without a refrigerator another week! Going to shop elsewhere today for a refrigerator that can be delivered properly this week.
⭐ Big Box User Review 1/12/2022 Lenoir City, TN
TERRIBLE! And the installer exchanged vulgarities in MY HOUSE!
⭐ Big Box User Review 1/12/2022 Lenoir City, TN
We had paid for a new washer to be installed with new hoses. The delivery man - said : "You dont need new hoses I dont have time to hook them up so I'm just going to leave them with you" Then there was the water issue...It eventually got turned off, but the guy insisted "we call a plumber - and he was going to leave the washer in my garage and I had to call Home Depot to tell them the water was off and the washer was ready to be installed" I told him NO he was paid to install my washer with the new hoses. His response to me was "Im leaving" When I asked him his name he refused to tell me -when I asked the second guy his name - he said "I don't know" They both, also were NOT wearing masks. Rude. Inconsiderate. Unprofessional. I will NEVER shop at Home Depot AGAIN!
⭐ Big Box User Review 1/12/2022 Paramus, NJ
Home depot was supposed to deliver and install a gas dryer in December 2021. They cam looked around and told me they can not install but did not give a reason why. I refused delivery called my plumber and made sure pipes were up to code. Home depot rescheduled and the same thing happened this time they delivered and walked away without installation or explanation. Worst service I have vere encountered in 45 years as a home owner.
⭐ Big Box User Review 1/8/2022 Burlington, NC
So I bought an expensive washer and had it installed, the guys did not level it and it walked about a foot away from the wall put a dent in my wall. They did not put any of the installation pieces on the washer! Happy as I can be with the washer but very unhappy with the install that I had to pay for!!!
⭐ Big Box User Review 1/7/2022 Joliet, IL
There are no negative stars or they would be here. Why, you ask? Because there is no installation. Buy your dishwasher and install it yourself or have somebody you know install it for you. The guy who dropped it off couldn’t get out of the door fast enough. Told me a plumber had to come back to install it. When I set up the appointment for the plumber to come back and install it I asked will the plumber remove the old machine as what I paid for. Nope!! That’s what the guy on the phone said “no the plumber will see the old machine and he will takeoff.” Will he remove the old machine if I take it out what’s my next question. Nope! But I paid for removal “oh you would have to call somebody separately for that.” So after I had this dishwasher sitting in my kitchen for a week in a box I had to remove the old machine by myself. Dispose of it by myself. Now I called them and told them I want my money back for services not rendered. Still waiting on a refund on my credit card for installation that never happened. Now I need to have somebody who come in and help me to install it because it’s a little more complicated than I am able. Imagine you’re some 75-year-old lady who buys a new dishwasher and they tell her on the phone you have to remove it yourself after you paid for the service!! All of these reviews I see say the same thing. Hey Home Depot if you’re reading this message just tell people you don’t do installations. Because you don’t. I should’ve read these reviews before I went there I probably could’ve gotten a dishwasher anywhere and hooked it up myself.
⭐ Big Box User Review 1/6/2022 Naples, FL
Ordered Samsung dishwasher via home depot online. Waited 3 weeks and it shipped to Naples, FL store. Delivery guys attempted to deliver and leave without install. As I've read, a common excuse was used " need a plummer to install a hose. Wanted to drop of new and not take old which was paid for including installation. Waited two days and the delivery genius's cancelled the whole order. Called Home Depot online and for several days they've been apploligizing but delivery company has been non-responsive. Really? Maybe good idea to find my dishwasher and give to a competent delivery service before you lose a long term customer. Horrible customer service all around. Last product to be purchased in Home Depot.
⭐ Big Box User Review 1/6/2022 Stickney, IL
home depot delivery a fridge at mothers house and we pay to bring the old fridge down to the basement, because they are older an is no family or friends arorund them to get help the delivery people they NOT honored what we pay they say go back to store, no good service from delivery department
⭐ Big Box User Review 1/5/2022
Home Depot should be ashamed. Will not install, you need a plumber, won’t drill over backsplash, electrical problem, etc. Fool me once, shame on you, Fool me twice, shame on me.
⭐ Big Box User Review 1/4/2022
We purchased a new washer and dryer from The Home Depot with installation and removal of the old unit on December 23, 2021 and scheduled delivery for January 4, 2022. We were told that on January 3 evening, I would receive a call to let us know the delivery schedule. No one call on January 3rd so I called the delivery service 1877 946 9843 and was told our delivery would be between 9:30 -13:30 on January 4th and I would received a call from delivery person before they came. On January 4th 11:30 am I called the store Appliance department, and was told the delivery time would be 12:30 – 3:30 pm, nothing happed and the delivery time shifted from 3:30 to 5:30 pm after 3 calls. No single called from delivery and finally, the delivery person called and came around 5:00 pm. They are not properly trained and dropped the tools on wood floor several times. Later, we were told that the washer hose is too short, need 6 feet long hose, the hose Home Depot ordered is 4 feet and I need to buy 6 feet long hose, return 4 feet hose and install our self. Home Depot is a good company but they do not select a good sub contractor. We bought Dish washer from Lowe’s with delivery and installation, the gentleman came on time, install and test the machine very professionally.
⭐ Big Box User Review 12/30/2021 St. Louis, MO
forward final mile delivery service is the worst service to use. And Home Depot should be ashame of itself for using them.This brings a bad name for buying product from there store.And after the sale at Home Depot they want help you be satisfied the customer and they got your money.Please people dont buy from Home depot if they are still using Forward Final Mile services.Ask first are you will be shocked for delivery.Very,Very disappointed.
⭐ Big Box User Review 12/28/2021 Seaside, CA
I’m not sure if this appliance will ever be delivered. Initial delivery was skipped - they went to the wrong address, then claimed I wasn’t home. No answer when I texted or called when I got the 30 minute notice. The service rep said they never got out of the truck. Promised a supervisor would follow up after I called and got the issue escalated. No one called. Followed up the next day - same story…no response. Called Home Depot, and they had a similar lack of response. Still don’t have the appliance, and now they’re sailing it’ll be at least a week for redelivery.
⭐ Big Box User Review 12/27/2021 Raleigh, NC
F- on refrigerator delivery. Took 8 + weeks to get my second choice (the first order was for the wrong item, then the correct item was indefinitely out of stock.) LINNSTAR (to whom this Home Depot has subcontracted their deliveries) finally showed up with the right fridge, then proceeded to give me grief about having to take fridge up a flight of steps and take the doors off to get it in the house. That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. I'm still waiting for the promised $50 refund from Home Depot. Worst service I've ever gotten from anybody! Goodbye Home Depot - you'll never see me again!
⭐ Big Box User Review 12/26/2021 Warrenton, VA
Paid $240 for installation of dishwasher replacing an old one. They were done in 25 minutes. Dishwasher was put in sticking out some 2-3 inches and quite obviously crooked. It is not level leaving a gap down the side getting wider as it goes down. When told they said it was the counter top, nothing they could do
⭐ Big Box User Review 12/23/2021 Greenwood Village, CO
The contracted provider uses drivers that don’t carry a current valid drivers license.
⭐ Big Box User Review 12/16/2021 Sacramento, CA
Home Depot has done a negligible screening of it’s delivery and installation subcontractors. Personally, we received no notification but G&E appliance Repair delivered the dishwasher at 7am on 11/16. When it came to installation, which is the same team that delivers, again the G&E Team tried to reschedule twice without an explanation, reason or call. We found out after numerous calls to Home Depot associates and getting a phone number from an associate. You are a disappointment HD and will not hesitate to share this with BBB, social media and friends
⭐ Big Box User Review 12/16/2021 Memphis, TN
I purchased a new dishwasher with installation and removal of the old unit from The Home Depot on Nov 4th and scheduled delivery for Dec 1st to avoid Thanksgiving. I received notice my delivery would be between 2-6PM. On the Dec 1st I checked online / call number and was informed the item was on the delivery truck and the delivery was on schedule. I never received an advance notice call. Around 5:30PM I reached a person at the delivery service number who put me on hold to contact the delivery service; after 23 minutes on hold, she hung up. The next day the delivery number recognized that my item had not been delivered. In talking to an agent, I was told it was never on the truck for delivery. Delivery was rescheduled for the next available appointment 2 weeks later - Dec 16th. On the 15th I received notice of a 2-6PM delivery window. On the 16th the delivery service showed up 2 hours early. Upon bringing the item in the house, I asked about the installation and was told "we don't do installation..... you need to call and put in an order." I've now called the local store 5 times and not reached the person who can schedule this. I've call the delivery service number and just been told earliest installation they can schedule is Dec 31st. You can't write comedy this good. As God is my witness, I will never buy another appliance from Home Depot every again.
⭐ Big Box User Review 12/14/2021 Paulsbo, WA
Had one of the worst experiences with a vendor, that I can remember. Went to your flooring dept. at you Poulsbo Washington location picked a slate flooring and scheduled install. After waiting 2 months they show up today, pull my carpet, cutting it into pieces, remove it with padding, lay out my slate, call manager, manager comes, installers leave. Evidently they do not like to install flooring on chip Crete, which is what I have over my radiant floor heating system. I am sitting in my home with no flooring and no resolution other than oops sorry, we can refund you you're money. Crystal (from flooring) and Shannon (store manager) were absolutely no help. This is how you operate? The measurer came out 2 months ago, measured, pulled a corner of carpet and indicated the subfloor, so what's the problem? Why am I sitting in my home with no flooring and no help!! As my records will show, I have spent $15,000. at Home Depot this year and hundreds of thousands over the past decades. This is completely unacceptable. Contact at Home Depot Executive Escalations, was a joke. She claims she is an advocate for the consumer, when she is just trying to make the issue go away.
⭐ Big Box User Review 12/14/2021 Paterson, NJ
0 is way to generous, 10 hours of waiting for delivery. now day 2 and they say delivery was never processed. My advise buy from a local appliance dealer. time for shareholders to read some of these reviews. send the stock to the shitter.
⭐ Big Box User Review 12/10/2021
Home Depot Install service is horrible because they won't install anything. They are really just delivery drivers with no skills. I can stick a dishwasher in the hole myself, what I need is installation people that can access what needs to be done and then do the work to install my new appliance. Not every home is new construction with everything set up perfectly for a new appliance. We ordered a new dishwasher to be installed in our home which was built in 1982. They came out and said they couldn't do it because we needed a different valve and to call a plumber. The plumber came and spent 5 minutes putting in a new valve. Installer came back and said they couldn't do it because we needed a different plug. Never did understand what they were talking about but they said we needed an electrician and they left. So what is the point of home depots installation service if the installers aren't qualified to do any plumbing or electrical, or whatever needs to be done? They should just do delivery and tell people to hire their own installers. Waste of time. Very frustrating and pointless.
⭐ Big Box User Review 12/7/2021
Never dealing with Home Depot again. Purchased a washer/dryer in early October. First delivery -- dryer was heavily damaged. Second scheduled delivery in November-- dryer was intact but the washing machine was heavily damaged. Third delivery in December - never even saw the machines because installers refused to install the dryer because we have a flexible duct connecting to the vent and they insisted it had to be a solid 4 inch pipe which is just ludicrous. As a matter of fact, at the time of purchase Home Depot insisted we had to purchase new flexible ductwork that the installers would bring with them because they don't use existing flex ducts. So there's that. They also claimed there was corrosion on the water supply valves which was just some old paint, not corrosion. Called customer service and cancelled the order and was told that the refund would be delayed because they were busy with the holidays after they've had my cash for over 2 months and I have no laundry pair. If there was a choice of ZERO it would be too high.
⭐ Big Box User Review 12/3/2021 Frederick
Yet again HD has failed to provide a competent delivery and install. I should have learned from the last failure on appliances. I hate to say it I am I going to use Lowes or other stores as taking off work and waiting time is their specialty
⭐ Big Box User Review 12/1/2021 Home Depot Web Purchase
Home Depot appliance delivery service is horrible, We will never purchase another appliance from them. The delivery of our clothes dryer was scheduled for 3:30 to 7:30 pm. The delivery crew did not show up or call us. I called Home Depot and asked them to deliver the following day. They said we had to do to go to the end of the line and wait another 10 days. 10 Days later they called and said they would arrive in 30 minutes. So I leave work and rush home. They showed up in 1 1/2 hours. The installer broke our dryer vent elbow so could not install the appliance. At that point I showed them the door and finished the installation myself
⭐ Big Box User Review 11/30/2021 Dalton, GA
We ordered a stove and they delivered it at the wrong house and was not helpful at all, said we had to file a police report because we couldn’t find it anywhere. We’re drove around and found it on a porch down the road from our house, extremely inconvenient and they was not helpful at all. We had to move a brand new $1000 stove, we was not given a option except to have it “delivered” to our house we was told we couldn’t pick it up in store. If I could give them 0 stars I would! Best advice is to go somewhere else
⭐ Big Box User Review 11/25/2021 Jersey City, NJ
I’ve in my condo for over 25 years. I ordered a dishwasher with installation. I was charged $170 for installation kit The installed refused and said I needed plumbing work but did not specify what was needed. They had me speak with a person in their office who me to call a plumber and hung up the phone. I have this work many times in the past by other vendors and never a problem. I cancelled the order and will never make an appliance purchase from .Home Depot in the future. In was told by the store that immediate credit would be issued but it was not. Stay away from this store!
⭐ Big Box User Review 11/24/2021
Home depot rescheduled our delivery twice and it was not our fault. Someone is supposed to call us few minutes before delivery. We never received the call and delivery guys just left note on the door. Thats it. Again nobody calls , you need to call again and reschedule the delivery as you need your appliances. I am really angry and disappointed in home depot. I am never buying anything again from their store and sharing my experience on each and every social media. We recently moved into new house and living without refrigerator and washer dryer for two weeks. It is super inconvenient and frustrating -especially when you are eagerly waiting for new appliances.
⭐ Big Box User Review 11/23/2021 Montgomeryville, PA
Six years after I had them install a gas dryer, I found out that it was installed incorrectly by a Peco inspector who was at my house for a gas leak and found the improper installation when restarting my gas hot-water heater. The booklet I received with the new appliance and installation stated, incorrectly, that they followed code, which they did not. They blatantly lied, saying they had followed correct and safe procedures for the gas connection when in fact, they did not. Peco turned off the gas to my dryer because it was a hazard and I had to pay a plumber to come out and do what they falsely claimed to have done. Luckily, no one in the house was injured from their incompetence, but I think Home Depot should be picking up the tab for the plumber who connected my dryer correctly.
⭐ Big Box User Review 11/22/2021
Would give a zero if possible. Ordered a garage door on 8-21 have had no communication whatsoever from Home Depot. Ordered and paid for a refrigerator and range to be delivered on 11/24/21 get a call at 7PM on 11/22 to say delivery has been changed to 12/17. Done with Home Depot!
⭐ Big Box User Review 11/15/2021
BAD COMMUNICATION! No follow-up, return calls, or truth-telling! The details are moot. I cancelled the order. I don't need that drama in my life. I'll take my money elsewhere.
⭐ Big Box User Review 11/11/2021 Silverdale, WA
Horrible. I bought a new matched set washer dryer. I made sure to pick one they had plenty of in the warehouse. It was over 2 weeks for delivery, but ok, i get it, lots of deliveries. The big day came, they installed, and the washer didn't work. I called it in that day and was told installers would have to come by to check it out. A week later 2 different installers came by, check it out and told me the washer was faulty and would have to be replaced. Another call to the 800 number and I was told I would have to wait over 2 weeks for a new washer to be delivered. I explained to the lady that I had already spent my time at the back of the line and i wanted to be moved to the front. No way, I had to wait another 2 1/2 weeks. I went to the Silverdale store to complain, talked to the manager who lied to me and told me I could not return them both for a refund. The info plainly says that if you report it right away, faulty or damaged appliances can be returned for a refund. Do not buy an appliance from these jokers. They hide behind a 3rd party delivery system and they are liars.
⭐ Big Box User Review 11/11/2021 Memphis, TN
Absolutely awful experience! Waited three weeks for our appliances and the delivery drivers refused to install, even though we paid for it, because we had plates out of the dishwasher (that was broken) and a pot of food on the stove (from lunch). When we called we were told it was really because we hadn’t uninstalled and moved the appliances ourselves and that was expected. No one told us we had to uninstall and move our own appliances before they’d install new ones and if I knew how to uninstall/install appliances I wouldn’t be paying someone to do it. Home Depot refunded the money and we are selecting our own installation service. Will NEVER buy with Home Depot again.
⭐ Big Box User Review 11/1/2021
My mother who is a sr citizen & 1,000 miles away from me needed a fridge. I ordered it from my local store in PA to be delivered to her in the midwest. Nothing but excuses about covid, blah bla blah it will be 4 to 6 wks. So I pay for it 20% cash & 80% H/D store card. Fast fwd 42 days later on delivery day I get a call from my mom, NOT the delivery guy that "delivery co says all her doors (standard size doors) are too small for a tiny 20 cu ft fridge to fit thru". I thought this is absolutely bonkers. The delivery guy just eyeballed it & half measured but made NO attempts to even unload the fridge from the truck. I feel he lied to a senior citizen in her own home & as his defense used his "years of service in the business" to KNOW everything. He took the fridge back to the warehouse now I have to REBUY the same fridge that went up an extra $100 plus wait another 4 to 6 wks on delivery. I feel the guy lied because he didnt want to remove the old fridge out the way plus remove the doors on the new fridge to get it in there plus reinstall the doors. As for the cost it took Home Depot SO long to deliver it, I have made not 1 but TWO payments on it & have to go thru hell & high water to get a refund. Supposedly theyre going to expidite contact with "procurement" or some dumb department at their warehouse. They can see my whole order, the ignorant @$$ 3rd party deliverys notes, & the store credit card info/payments but they cant do a refund on the spot! Lowes really is no better. If u dont absolutely need an apploance folks dont buy anything right now! Just let the economy ground to a halt & all these folks can be out of a job
⭐ Big Box User Review 11/1/2021 Charlotte, NC
The dishwasher made it here and three delivery people came in and said they can't install because they were not certified and left. After several calls I eventually got a credit back for my install. At one point the employee told me they didn't have a customer service person. 350.00 and about two weeks later I called s plumber who did the install
⭐ Big Box User Review 11/1/2021
Terrible service. Dishwasher install, they came out first and said a plumber needed to install a valve. We hired a plumber who installed the valve. Home Depot comes out a second time and says they cant install, now because they wont fish the new lines through a 6" cabinet. They just walked out while I called customer service. Dont use Home Depot installation!
⭐ Big Box User Review 10/23/2021 Fremont
Delivery and installation is the worst. Delivery person complain the new appliance to heavy for 2 people.
⭐ Big Box User Review 10/23/2021 Home Depot Online
Worst experience trying to get a new washer and dryer delivered - just awful. Anyone thinking of buying an appliance from Home Depot don’t bother and avoid the pain and disappointment - last time ever for me
⭐ Big Box User Review 10/22/2021 Novi, MI
Would give a 0 if possible. Home Depot? Done with those idiots. They use bottom of the barrel Forward Final Mile for their major appliance deliveries and installs. Let me tell you- these guys make up their own rules. Shame on Home Depot who tells me they've had soooo many complaints with this place but THEY STILL USE THEM despite the customers concerns. Which, I guarantee you will have if you buy major appliances at Home depot. I spent a wad on all new appliances for my condo, washer and dryer included. Washer and dryer arrived a month later- they installed the dryer using the old vent despite me having to buy a new one- which they left in the garage. The disrespectful and cockey installer cranked the 'legs' on the dryer as high as they would go so when the washer was installed it was 2" higher than the washer and 5" apart from it. I asked for them to be leveled and Mr Cockey said 'nope, don't have to. I was told to only make sure it didn't wobble.' So it got left like that. Plus they were installed backwards- doors open into each other instead of away. Very awkward on wash day. To top it off, Mr Cockey skipped 8 of the 11 instructions for installing the washer. I asked about the shipping bolts being removed and he said 'I did that a long time ago which meant he removed them at their warehouse and trucked my front load washer a lot of miles with no support on the drum mechanism - a big no no. The frosting on the cake was as Mr Cockey was exiting my condo he jerked the power cord to the washer out of the wall and threw it behind the washer. Laundry tub right next to it made a difficult retrievel. I'm 72 and I have NEVER been so disrespectful been treated. He was the equivalent of a snot nosed brat. I wouldn't spend another damned dime at Home Depot if my ceilings fell in and they were the only appliance place within 2000 miles. So we get to the delivery of the refrigerator, range, dishwasher and over the range microwave 12 days later. All going well until they get to the microwave. Upper support bolt stuck in the old one and they had no tool to cut it (Remember this is a delivery/INSTALL place) and said someone else would come out to take care of it and do the install. Crew #2 shows up a week later, proceeds to attempt the install and tells me there's a bolt stuck in the top of the microwave that needs to be cut. I asked if they had not been given that information when they were assigned the job??? Said 'NO, nobody told us that's. And, yep- they had no toll to cut it. A week later Crew #3 shows up. I asked if by chance, had anyone made them aware of the problem here???? You hot it- answer was NO. So I told them and they said 'Were not allowed to do anything like that'!!!!! Bottom line - they dumped the install on me. So here I am over 2 months after purchasing all these appliances and my microwave is sitting in the garage. I was so angry I had to step away from this whole Home Depot mess for awhile before it affected my health. I'm ready to jump back in now so I'm going higher up the ladder in the Home Depot barrel and see what excuses they have. And then to Samsung to let them know how their products and reputation are being cheapened by Home Depot I'm not holding my breath.
⭐ Big Box User Review 10/13/2021 Daphne, AL
Bad delivery service will never use home depot again
⭐ Big Box User Review 10/6/2021
Ordered dishwasher to be delievered and installed. Delivered as scheduled but said they couldn't install. Surprising since this is second replacement DW. Said we needed a plumber and that the install charge would be removed and that they would return in three weeks to pick up old dishwasher. Left the new one in the kitchen. The install charge was not removed, they didn't return to pick up old dishwasher on promised date. Called Home Depot, who said pick-up was rescheduled-no one notified us. Said they would remove install charge- we'll see. Very unhappy with delivery-install service.
⭐ Big Box User Review 9/22/2021
Ordered a new LG washer & dryer for delivery and added everything that their site said would be required to have it installed and tested upon delivery. When it was delivered, the delivery team refused to even bring it in the house because they said they could not install the washer without a pan. They wouldn't even connect the dryer and instead left both washer and dryer in the garage. Horrible service.
⭐ Big Box User Review 9/22/2021
Delivery is not here. Called the toll free number. Got recording. Delivery is late. Duhhhh. No option for anything else. Horrible service.😠 if i was not desperate, i would tell them to shove it. Last time they get an appliance order
⭐ Big Box User Review 9/17/2021 Mobile, AL
Unreliable. Crap. Communication is nonsense. I will drop Home Depot. I will use Lowe's.
⭐ Big Box User Review 9/14/2021 Mobile, AL
Purchase of range August 24. Promised delivery on September 15. On 9/14 called with the approximate delivery time. Then, about 3 hours later, called with a different delivery date--OCTOBER 7! Crap service.
⭐ Big Box User Review 9/14/2021 Glen Mills, PA
Like other folks, this has been, by far, the worst customer service experience I’ve ever had. We ordered a refrigerator, range and over the range microwave. The 3 came on time the first time but our fridge had a massive dent on the front. I wish I just kept it! Instead of rescheduling, they cancelled my order and didn’t issue a refund. I had to call Home Depot and get it reordered AND rescheduled. The kicker is that they wouldnt fully honor the sale I got it for. And the refund was never for the full amount. When it was finally settled and rescheduled, I found out it was the wrong address. I then had to cancel the order AGAIN and wait for a new delivery date. After the date came and went, they NEVER contacted me again to say it’s been rescheduled for 15 days. But the next time, it’s “guaranteed” to deliver. The day came, and they called me to say theyre coming. Only for me to call and find out it’s not on the schedule and the soonest it will come is a month from now. I’m besides myself. I’d cancel it entirely but We’d be out even more money since we never got fully reimbursed from the first transaction. I can’t stress enough to NEVER EVER work with Home Depot’s delivery system. I wish I could rate it a -5. The ABSOLUTE WOOOOOOOORST!
⭐ Big Box User Review 9/13/2021
I have been a long time customer of Home Depot in purchasing appliances and materials for my properties. However, I no longer have any confidence with the delivery companies they use to deliver and remove old appliances. This is the 3rd time that GE Appliance (redirected via HD) has been just another call center with no access to contact delivery person directly. They are suppose to call 30 mins to arrival with the delivery window of morning or afternoon of scheduled date. I am still after almost a month of them delivering new fridge, dishwasher, & Stove to come back and take away the old stove and dishwasher that they could not take away at time of delivery. When they delivered they were also 2 hours past the delivery window and into the evening. Set up time to come back after that the next week and being at the end of the que for pick up the delivery operators did not call to cancel after waiting 6 hours. When I called to check in with Home Depot / GE Appliance Call center they assured me I was still on the route for pick up and they were running behind but no matter what would be coming. I called 2 other times to confirm this throughout the day. No call recieved and only to find out later that evening after calling again that they were not in fact coming. Rescheduled for this past weekend (10 days was the soonest available) and because a Sunday scheduled delivery there was no Call Center to pick up on delivery status... recieved no calls on when coming and only found out of the delivery window after contacting a few days before to confirm. Communication is horrible enough, not to mention it is now the 4th and final try that I am hoping they will show up in another 10 days to take away my tenants old stove and dishwasher. I recommend anyone buying appliances from Home Depot to not use their delivery services in the future or you will most likely be very frustrated and disappointed. Especially because you can only call Home Depot and all they do is email the delivery company for scheduling there is no supervisors anyone they can connect you with whether at Home Depot, Ge Appliance Delivery Center or any other delivery company used by Home Depot. Not the way to do business.
⭐ Big Box User Review 9/13/2021
ANYONE ANYWHERE will do a better job than the "outsourced" group for Home Depot. I order a dishwasher - which if anyone has ever installed one - so simple. Just connect the drain to the Garbage Disposal, connect the water source to the Water In and plug in the electrical plug. These guys somehow loosened the P-trap under the opposite side of the sink and left a leak - they scratched up numerous cabinets loading the OLD dishwasher up on their dolly and even worse they didn't install the kick plate on the new dishwasher - they just hauled it off to trash. Totally incompetent and could not have cared less about the installation for which they were paid $129 to connect three connections and $25 to haul off the old appliance. Don't even THINK about buying appliances from Home Depot - the insanity I've already gone through trying to make a claim is ridiculous - each time I call they indicate they have no record of previous calls even though I have names, times and full transcripts of the discussion(s).
⭐ Big Box User Review 9/11/2021
Today I receive in the afternoon my combo washer and drier an the machine not wash the cloth not spin
⭐ Big Box User Review 9/11/2021
Worse delivery and installation service ever.
⭐ Big Box User Review 9/4/2021
First attempt at delivery - June 2021. Delivery guys unboxed the gas range on our front lawn and brought the gas range into our kitchen. Then indicated the refrigerator had to be moved. Apparently they were not allowed to lift the range up and over our countertop. They left with all the packing materials strewn across our front lawn. Our township does not take huge boxes so we kept it thinking we would be contacted about a retry. After several days I contacted Home Depot to learn that the delivery and setup was contracted to a 3rd party and that I would need to reschedule which I did. I got a call the day before indicating they need to reschedule which I did. The day of delivery came and nothing happened. I called the delivery company and they told me they don't have the stove to deliver and that I would need to get a refund and repurchase. Called Home Depot got a refund. Delivery day today 2 months later. Took maybe 5 minutes to install as I had moved the refrigerator. But still left with a big box I can't get rid of. Also the Home Depot delivery folks threw part of my old range in the box along with an anti-tip fixture they were required to install by law but did not install. I questioned if the range was level as it rocked also. They said it was fine (it's not). So I will need to relevel. The icing on the s*** cake is they left no manual for the range which I just printed out. These guys SUCK and I would recommend ordering from anyone but Home Depot.
⭐ Big Box User Review 8/31/2021
0 stars. literally the worst contractor experience of my life. we have had the washer and dryer sitting in our house unable to use for over 45 days. 3 teams have been out to get it done. none of them have completed the job. I've now called home depot multiple times trying to get them to come out and ******* finish the job and every time am told I will get a call and email in the next 24 hours. and of course have received NOTHING. none of the appliance repair places will touch it because it's an install. so I'm at a loss for what to do. will be calling again and asking for a full refund and giving them a bad review every possible place on the internet. absolutely do not buy your appliance from home depot.
⭐ Big Box User Review 8/29/2021
I didn’t mind that they came at the last minute. I didn’t mind that neither used English as their first language. But they were extremely ignorant too. When I had prepared everything so it would be incredibly easy for them. As soon as they came upstairs. They immediately complained. Saying that they wouldn’t be able to do this install. Why? Because this Dinning room cabinet is in the way. I was okay. Why? And then they both moved the cabinet to the left. And, I didn’t take issue with them bumping my wall coming up the stairs. And why couldn’t they even say something about this product. Like how long before it will be running properly. Like they could have said. 2 hours should be up and running. The only thing they said to me is that. My bottle of frozen Absolute looks good to him. So maybe I should never do in installation with Home Depot Watertown!
⭐ Big Box User Review 8/11/2021
What an awful experience! I bought a four appliance package having taken exact measurements before ordering. Delivery date was four weeks out which was just fine. Delivery/install day arrives, two delivery men don't speak English and the frig goes in, no problem. They pull out the stove to look saying the gas hook up isn't correct for the new stove and it will need to be replaced and could not install. They went back to the truck for the dishwasher, came back saying it was dented and need to be replaced by HD. They then measured the space above the stove where the microwave was to go and said it was the wrong size as it came to three and a half inches below the back splash. This also was returned to HD. A week later the dishwasher was rescheduled for delivery/install. Again two delivery men who spoke very little English. There seemed to be a problem with install as it took over an hour. As he completed the job he turned the washer on , looked under the sink , no leak and left. Ten minutes later an alarm chimed and the washer shut off. Looking at the manual it was signalling "draining problem". I had to pay a plumber who said the "knock out" from the washer to the disposal was still in tact thus yes there was a drain problem. I have ordered many appliances in my life but usually from family owned appliance stores where they know how customer satisfaction is important, not so with Home Depot
⭐ Big Box User Review 7/19/2021
In October of 2020 Home Depot, Denver, CO, installed a stackable washer and dryer in an investment property. The Home Depot installation was done so poorly I'm continuing to address problems they caused. They did not anchor the W/D unit which led to the motor burning out and the gas line cinching tightly so as to need a plumber to come and cut it and replace the valve. This was done at my expense. Never again will I use Home Depot installation for anything except, maybe, to install large megaphone in my house so I can yell at them.
⭐ Big Box User Review 7/10/2021
Star rating is 1.2, Delivery schedule is not accurate, Changing the dates Several times....
⭐ Big Box User Review 6/21/2021
The worst. I was told they would call the day before with a 4 hour window. No call the day before or scheduled day, so I went to my local home depot and inquired. I was told the time was 7.45 am- 11.45 . At 12 noon they called and said they needed to reschedule for another day but could not tell me a time until the day before delivery. At least 2 days pay are wasted and I still do not have the product.
⭐ Big Box User Review 6/15/2021
ASI delivery contractor Ass-hton excalation supervisor did NOTHING to resolve my delivery...no apology? She said for what? Your people did NOT call me OR knock on my DOOR?! She they did and the automated system showed it???😆 lol...I told her to stop believing the Lies they tell other people...she got the right name ASS-shton...she was definitely that....they picked the wrong person to be a member of the leadership team 😑...But Thank God Ms Courtney made up for all her short comings...
⭐ Big Box User Review 6/12/2021
⭐ Big Box User Review 6/10/2021
My husband and I ordered a dryer from Home Depot three weeks ago.. not only is it super annoying that Home Depot gives you a 9 hour time frame of when an item will be delivered but the two boys that delivered it were so BEYOND UNPROFESSIONAL. They arrive and I take them to my side door which leads directly to my basement. I asked if it would fit through the doors and if not they were more than welcome to use my front door. The first guy tells me that it would fit. He goes into my basement and informs me that my old dryer needs to me unhooked which I was NEVER told. I quickly ask my father in law who lives next door to me if he could unhook it. As he is doing that the two guys are telling me that it would not fit through either of the doors and they could not bring in the dryer or take the old dryer as agreed upon at purchase. I’d like to note that they also told me they did not have time to wait for doors to be removed as they had 20 other stops. They had only been at my house for a matter of 10-15 minutes. I don’t not care how many other stops you have I paid for your time for you to do your job. My father in law over hears them and ask what the problem is. He kindly ask if he could us the measuring tape to measure it himself they rudely tell him “get your own” so he does and measures it and they sure enough have an extra two inches to fit through all of the doors. My father in law says “if I remove the doors will you bring it in” they agree. As he is removing the door they get in their truck and leave. They left my new dryer sitting there outside. My father in law unhooked the old dryer and brought in the new one to the basement by himself. They did not tell me they were leaving. They did not give me any paper work or anything! Absolutely the worst experience I’ve ever had.
⭐ Big Box User Review 6/4/2021
Paid for install and haul away of dishwasher - installers refused to install, and then wouldn't even haul away. Although our dishwasher is literally right next to the sink, because there is a false cabinet or "void" between them, Home Depot installers will not put this in because they cant see in there to tell if there is a leak. Third dishwasher install and never had any problems before- just Home Depot.
⭐ Big Box User Review 5/17/2021 West Palm Beach, FL
Home Depot west palm beach installers hooked up the wash machine so there was no cold water. Washed a load and ruined clothes when I discovered it. Called for them to come back and fix- waited two more days. Morning of the office called at 8 am to say the guy was early- could he come at 8:30? Yes! Well 9:00 no guy. Called. She said he made a stop and would be there in 10 min. 2 hrs later no guy. Called to reschedule. Another four day wait. Ridiculous!
⭐ Big Box User Review 5/12/2021
The very very worst delivery experience imaginable. Lost several days of work due to incompetent scheduling. The customer service people are nice - they just have zero information required to do their jobs. They try to please but it isn't possible because the system is such a failure. Details: Incorrect parts delivered first try, second try scheduled immediately, never verified despite 7 calls over 7 days. Still haven't received washer/dryer. Unfathomable given the price of the item and my persistence in trying to schedule delivery. I even went out and bought the undeliverable part myself. Please go to another retailer until Home Depot solves their deep deliver issues.
⭐ Big Box User Review 5/6/2021
Home Depot delivery is the worst. Gave me a delivery date then rescheduled it without informing me. Buy your appliances from someone else.
⭐ Big Box User Review
I purchased a new refrigerator from Home Depot and the first refrigerator they bought out was damaged and they delivered a second one since then they have charged my card for both refrigerators its been almost 3 months and still haven't refunded my money I guess I will have to get a lawyer I will never purchase a refrigerator like that again
"The worst experience ever! I placed a large order and they scheduled me out 4 weeks later for delivery. Got the day off from work for the delivery date. After waiting for 4 weeks, I get a call THE DAY BEFORE the delivery and was told that they would not deliver anything for another week because a dryer in my order was out of stock! What a joke!"
"Do not trust the contractors home Depot uses to install dishwashers. Had them come out twice and completely fail to correctly install the dishwasher. First sign of a problem was the explosion of Sparks that happened when they tried to wire the new dishwasher. They caused electrocution and fire hazard. If you value the safety of your family, do not allow home Depot to install your dishwasher."
"I feel like I need to warn folks on ordering an appliance from the store. We ordered one refrigerator with my wife taking the day off work for the delivery; they didn't show up in their window of time they gave on a Friday, and called an hour late to say the fridge was "damaged" and they weren't coming. Wife went into the service desk at HD and they told her the delivery people commonly pull this stunt on Fridays. Ordered another refrigerator, took another Friday vacation day (today), and that one cancelled also. Two vacation days for us is worth as much as a refrigerator."
⭐ Big Box User Review
My husband are remodeling our kitchen using Home Depot Installation services and since they were doing that, we decided to purchase the appliances through Home Depot as well. The delivery was scheduled nearly two months out, which we had no problem with, the problem was with the TWO missed delivery appointments with no notice that my appliances would not be delivered on the scheduled dates. I had to call to ask where my appliances were and received one excuse of my appliances were delivered to the service late, hence the new delivery date and on the next scheduled date - TODAY- I had to call and was still told that my appliances were on the truck for delivery. As of yet nearly two hours after I was told they'd be here - NO APPLIANCES. I have a bathroom reno pending and I will not be using Home Depot again. I am so disappointed.
"Horrible experience ordering appliances from here. They delivered the wrong dishwasher and it took over a month for them to get the right one to us."
"Warning to neighbors buying appliances: this Home Depot uses a third party delivery service that is TERRIBLE. When the delivery company attempted to unload a dented washer and dryer at our home, there was a lot of finger pointing between the folks at Home Depot and this delivery company and no one really felt accountable or stepped up to solve the problem. As a result we cancelled our order and are taking our business elsewhere."
"Do not buy appliances from HD! Beware, Home Depot uses outside contractors for installation...these outside contractors do not know what they're doing! My installer DROPPED my dishwasher! Damaged the counter top and cabinets!"
"Lies lies and more lies. They will tell you whatever you want to hear to sell you a package deal with 3rd party installers that don't work for them. As you can imagine, right hand doesn't talk to left hand and you're stuck with no one to complain to when something goes wrong because they both want to blame each other and home Depot doesn't take responsibility. Terrible place.. shop elsewhere where they take customer service seriously."
"I will never again buy appliances from this store. After spending $1300 on a new washer and dryer they get it to my house and tell me something is rusted they can’t hook it up to call my landlord and left the washer sitting in my living room. Okay whatever got my landlord out they said absolutely nothing was wrong -thankfully he was nice enough to hook it up for me. - Had to wait a week for them to come out to pick the old one up which was not free I paid for that service.. now 2 MONTHS later the dryer will not work at all ! called them and they gave me the run around on who to call.. finally get someone on the phone and I have to wait a week for someone to come out just to look at it. Ridiculous..."
"Horrible experience with delivery of $2500 in appliances... Delivery service damaged the washer, took it back with them and promised to return 2 days later... Didn't come back for 3 weeks, and then didn't bring correct replacement and wouldn't work with is on their 4 hour "window"... "
⭐ Big Box User Review
"My new washer dryer combo was to be delivered on the day I selected but the installer would not do it when they saw the corroded condition of the H/C faucets. Both were corroded open. They guys checked the site before unloading their truck which was smart. I rescheduled fo0r 2 weeks later after I replaced those old faucets. The new delivery went great. No damage and they ran both units before departing. Old units hauled away by the same 2 man crew who have been in this business for 15 years. They know what they are doing."
"Very disappointed! I would rate it no stars. I had a really bad experience with delivering my appliance to my new built house. They completely destroyed my new cabinets. They wanted to install my microwave on top of my stove, they drilled at least about 8 holes. They didn't know how to measure. Very unprofessional. Still have to wait another week or so, for they can replace cabinets. I'm very upset."
Company Name: Home Depot
Year Founded: 1978
City: Atlanta, GA
Phone: (800) 466-3337
⭐ Big Box User Review 8/11/2022 Heartland, TX
We had ordered our pedestals separately from our new washer/dryer set. It was set up for installation. They brought them out and dropped them in my living room. They were rude and they stunk. My entire house smells of cigarette smoke now. I don't want to knock their entire delivery staff because the installers for the washer/dryer seemed to be professional and did their jobs. Maybe these two need a new job. So I guess I live with pedestals in my living room since I am 65 and obviously can't install them myself.