HOME DEPOT APPLIANCE DELIVERY AND INSTALLATION REVIEWS

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Home Depot average rating of 1.5 out of 5 Stars on over 1000+ Appliance Delivery and Installation Public Reviews

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⭐ Big Box User Review

The very very worst delivery experience imaginable. Lost several days of work due to incompetent scheduling. The customer service people are nice - they just have zero information required to do their jobs. They try to please but it isn't possible because the system is such a failure. Details: Incorrect parts delivered first try, second try scheduled immediately, never verified despite 7 calls over 7 days. Still haven't received washer/dryer. Unfathomable given the price of the item and my persistence in trying to schedule delivery. I even went out and bought the undeliverable part myself. Please go to another retailer until Home Depot solves their deep deliver issues.

 

⭐ Big Box User Review

Home Depot delivery is the worst. Gave me a delivery date then rescheduled it without informing me. Buy your appliances from someone else.

 

⭐ Big Box User Review

I purchased a new refrigerator from Home Depot and the first refrigerator they bought out was damaged and they delivered a second one since then they have charged my card for both refrigerators its been almost 3 months and still haven't refunded my money I guess I will have to get a lawyer I will never purchase a refrigerator like that again

 

⭐ Google Review

"The worst experience ever! I placed a large order and they scheduled me out 4 weeks later for delivery. Got the day off from work for the delivery date. After waiting for 4 weeks, I get a call THE DAY BEFORE the delivery and was told that they would not deliver anything for another week because a dryer in my order was out of stock! What a joke!"

⭐ Google Review

"Do not trust the contractors home Depot uses to install dishwashers. Had them come out twice and completely fail to correctly install the dishwasher. First sign of a problem was the explosion of Sparks that happened when they tried to wire the new dishwasher. They caused electrocution and fire hazard. If you value the safety of your family, do not allow home Depot to install your dishwasher."

⭐ Google Review

"I feel like I need to warn folks on ordering an appliance from the store. We ordered one refrigerator with my wife taking the day off work for the delivery; they didn't show up in their window of time they gave on a Friday, and called an hour late to say the fridge was "damaged" and they weren't coming. Wife went into the service desk at HD and they told her the delivery people commonly pull this stunt on Fridays. Ordered another refrigerator, took another Friday vacation day (today), and that one cancelled also. Two vacation days for us is worth as much as a refrigerator."

⭐ Google Review

"Horrible experience with delivery of $2500 in appliances... Delivery service damaged the washer, took it back with them and promised to return 2 days later... Didn't come back for 3 weeks, and then didn't bring correct replacement and wouldn't work with is on their 4 hour "window"... "

⭐ Google Review

"Very disappointed! I would rate it no stars. I had a really bad experience with delivering my appliance to my new built house. They completely destroyed my new cabinets. They wanted to install my microwave on top of my stove, they drilled at least about 8 holes. They didn't know how to measure. Very unprofessional. Still have to wait another week or so, for they can replace cabinets. I'm very upset."

⭐ Big Box User Review

"My new washer dryer combo was to be delivered on the day I selected but the installer would not do it when they saw the corroded condition of the H/C faucets. Both were corroded open. They guys checked the site before unloading their truck which was smart. I rescheduled fo0r 2 weeks later after I replaced those old faucets. The new delivery went great. No damage and they ran both units before departing. Old units hauled away by the same 2 man crew who have been in this business for 15 years. They know what they are doing."

⭐ Big Box User Review

My husband are remodeling our kitchen using Home Depot Installation services and since they were doing that, we decided to purchase the appliances through Home Depot as well. The delivery was scheduled nearly two months out, which we had no problem with, the problem was with the TWO missed delivery appointments with no notice that my appliances would not be delivered on the scheduled dates. I had to call to ask where my appliances were and received one excuse of my appliances were delivered to the service late, hence the new delivery date and on the next scheduled date - TODAY- I had to call and was still told that my appliances were on the truck for delivery. As of yet nearly two hours after I was told they'd be here - NO APPLIANCES. I have a bathroom reno pending and I will not be using Home Depot again. I am so disappointed.

 

⭐ Google Review

"Horrible experience ordering appliances from here. They delivered the wrong dishwasher and it took over a month for them to get the right one to us."

⭐ Google Review

"Warning to neighbors buying appliances: this Home Depot uses a third party delivery service that is TERRIBLE. When the delivery company attempted to unload a dented washer and dryer at our home, there was a lot of finger pointing between the folks at Home Depot and this delivery company and no one really felt accountable or stepped up to solve the problem. As a result we cancelled our order and are taking our business elsewhere."

⭐ Google Review

"Do not buy appliances from HD! Beware, Home Depot uses outside contractors for installation...these outside contractors do not know what they're doing! My installer DROPPED my dishwasher! Damaged the counter top and cabinets!"

⭐ Google Review

"Lies lies and more lies. They will tell you whatever you want to hear to sell you a package deal with 3rd party installers that don't work for them. As you can imagine, right hand doesn't talk to left hand and you're stuck with no one to complain to when something goes wrong because they both want to blame each other and home Depot doesn't take responsibility. Terrible place.. shop elsewhere where they take customer service seriously."

⭐ Google Review

"I will never again buy appliances from this store. After spending $1300 on a new washer and dryer they get it to my house and tell me something is rusted they can’t hook it up to call my landlord and left the washer sitting in my living room. Okay whatever got my landlord out they said absolutely nothing was wrong -thankfully he was nice enough to hook it up for me. - Had to wait a week for them to come out to pick the old one up which was not free I paid for that service.. now 2 MONTHS later the dryer will not work at all ! called them and they gave me the run around on who to call.. finally get someone on the phone and I have to wait a week for someone to come out just to look at it. Ridiculous..."

Company Name: Home Depot

Year Founded: 1978

City: Atlanta, GA

Phone: (800) 466-3337

Website: www.homedepot.com